Hannah Veil Email & Phone Number

Leeds, United Kingdom

The Met Hotel, Leeds is a Principal Partner property, part of The Principal Hotel Company, which owns and operates over 50 landmark buildings across the length and breadth of the U.K.

Lincoln, United Kingdom

• Pre-opening team for the UK's first purpose built DoubleTree by Hilton• Responsible for a team of Reservation and M&E co-ordinators who receive, handle and process individual and group reservations as well as all M&E enquiries• Work alongside the Revenue Management Consolidated Centre to produce monthly and yearly revenue forecasts and budgets• Analysis of daily, weekly and yearly revenue results• PMS Data Management• Delivering a proactive sales culture within the office… Show more • Pre-opening team for the UK's first purpose built DoubleTree by Hilton• Responsible for a team of Reservation and M&E co-ordinators who receive, handle and process individual and group reservations as well as all M&E enquiries• Work alongside the Revenue Management Consolidated Centre to produce monthly and yearly revenue forecasts and budgets• Analysis of daily, weekly and yearly revenue results• PMS Data Management• Delivering a proactive sales culture within the office to maximise hotel revenue Show less

Miami/Fort Lauderdale Area

• Oversee Reservation Department supervision• Formulate and deploy transient/group inventory restrictions and pricing strategies to maximize revenue from a rate and occupancy perspective• Prepare weekly and monthly occupancy and revenue forecasts, as well as assisting with the preparation of the Annual Budget• Manage/monitor Central Reservations System and Global Distribution Systems to maintain consistency with property inventory strategies and align with The Atlantic Hotel’s Best… Show more • Oversee Reservation Department supervision• Formulate and deploy transient/group inventory restrictions and pricing strategies to maximize revenue from a rate and occupancy perspective• Prepare weekly and monthly occupancy and revenue forecasts, as well as assisting with the preparation of the Annual Budget• Manage/monitor Central Reservations System and Global Distribution Systems to maintain consistency with property inventory strategies and align with The Atlantic Hotel’s Best Available Rates pricing philosophy• Professionally represent the hotel by participating in and/or conducting client and industry functions• Continually monitor the actions of competitive hotels (product quality improvements, supply changes, pricing strategies, service offering, etc) Show less

Miami/Fort Lauderdale Area

• Manage the Reservations department• Work with Wholesalers, Travel Agents and Online Travel Agents (e.g. Expedia, Travelocity and Oribitz) to maximize the hotel occupancy and revenue

Miami/Fort Lauderdale Area

• Managed the Front Office operation during the transition from Starwood’s Luxury Collection to Luxury Resorts International.• Ensure all guests are being treated in an efficient and courteous manner and that all The Atlantic Hotel standards are being applied• Responsible for the hiring, training, and direction of new department employees.• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.• Work in conjunction… Show more • Managed the Front Office operation during the transition from Starwood’s Luxury Collection to Luxury Resorts International.• Ensure all guests are being treated in an efficient and courteous manner and that all The Atlantic Hotel standards are being applied• Responsible for the hiring, training, and direction of new department employees.• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.• Work in conjunction with accounting to maintain and minimize levels of account receivables• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.• Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.• Responsible for the The Atlantic Hotel Preferred Guest membership program Show less

Miami/Fort Lauderdale Area

• Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk• Provide ongoing training and support to front desk agents. • Maintain all front desk related equipment and a par stock of supplies.• President of the… Show more • Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk• Provide ongoing training and support to front desk agents. • Maintain all front desk related equipment and a par stock of supplies.• President of the ‘Be Safe’ Committee 2008• Completed a ‘Task Force’ assignment assisting the Rooms Director as Front Desk Manager in a 443 bedroom Sheraton Premier property in Virginia Show less

Miami/Fort Lauderdale Area

• On the job training in all departments that make up the Front Office and Housekeeping to learn the operations of the Rooms Division• Focused on working the Front Desk as an Agent, learning the responsibilities of the Supervisor role.• Other duties have included PBX, Night Audit and Concierge• Volunteered to be part of the GSI POI team as a member of the ‘Reservation Experience’ team• Completed the ‘Luxury Collection Brand Training’• Winner of the ‘Shining Star Award’ in… Show more • On the job training in all departments that make up the Front Office and Housekeeping to learn the operations of the Rooms Division• Focused on working the Front Desk as an Agent, learning the responsibilities of the Supervisor role.• Other duties have included PBX, Night Audit and Concierge• Volunteered to be part of the GSI POI team as a member of the ‘Reservation Experience’ team• Completed the ‘Luxury Collection Brand Training’• Winner of the ‘Shining Star Award’ in October 2007• Awarded ‘Associate of the Year’, 2007 Show less

Leeds, United Kingdom

• Completed the Service Champion training course• Welcomed guests to the hotel, created a good first impression to ensure customer expectations were achieved• Dealing with any guest queries and enquiries and ensuring service excellence throughout their stay• Responsible for ensuring bill payment details are correct and contacting guests, companies or booking agents to clear outstanding bills

Leeds, United Kingdom

Worked as Front Desk Agent, Concierge and Switchboard Operator while at University

Bsc (Hons), Sports Events Management

Hnd, Business & Public Relations