Hannah Rose Email & Phone Number

• Oversee the accounts payable business cycle, ensuring adherence to Finance Policy mission.• Lead and train a team of accounts payable and procurement professionals.• Audit and review specialists' invoice entry for accuracy.• Manage adherence and compliance to preferred vendor standards.• Oversee accounts payable functions, including timely and accurate disbursements through various means.• Identify and resolve inefficiencies proactively in the Accounts Payable process.• Drive professional and timely communication with internal and external customers.• Lead the team to provide exceptional service, focusing on meeting and exceeding SLA objectives.• Provide input on software applications and policies for managing disbursements.• Produce weekly and monthly KPIs to communicate performance and adherence to SLAs.• Fulfill responsibilities as specified in the Company Wide Risk Management and Compliance Responsibility Summary.

• Performed accounting and administrative functions within defined controls, policies, and procedures.• Established and maintained document filing systems for accounting and administrative records.• Compiled and analyzed financial information for entries, disbursements, or receipts.• Researched, tracked, and resolved accounting documentation problems or reconciliation discrepancies.• Maintained effective communication and coordination with stakeholders.• Supported the system of internal controls by upholding existing policies and procedures.• Managed employee expenses, including the administration of company-sponsored credit cards.• Processed credit card charges and employee reimbursements in accordance with pre-defined policy.

● Managed the customer service group consisting of 24 customer service representatives and 2 customer service team leaders that provided customer relations to students’ families and WCPSS staff of 193 schools. ● Oversaw the transportation customer service software application system (Cherwell) to include developing standards, operation, training, reporting, and monitoring of the system to serve 100,000 transportation eligible students and families. Developed accountability measurements to audit staff responses to customer inquiries.● Acted as the Senior Director’s designee for reviewing parent appeals, which includes scheduling, meeting with parents, reviewing appeals with appropriate staff, and providing appropriate responses. ● Served as department planner by composing and coordinating communications to families and internal staff at the beginning of each school year ● Collaborated with Communications to prepare and audit School Messenger messages sent to transportation eligible families. Coordinated with Communications to update public website, staff intranet (WakeConnect), and provided community relations with concerns received across various channels (Twitter, Facebook, news media). ● Served as department point of contact for concerns submitted to Superintendent, Area Superintendents, and Board Members. Organized with all areas in the department to ensure proper evaluation, decision, and response for concerns.

Raleigh-Durham, North Carolina Area

● Accounts payable for all non-payroll related expenditures. Processed invoices with 3-way match process (invoice, receipt, purchase order and/or contract). Audited ACH and paper checks for discrepancies via Oracle. Ensured invoices were applied to appropriate account codes with sufficient funding. ● Processed and preserved records for all contracts, invoices, purchase order requests, purchase order payments, employee reimbursements, PCard transactions, warehouse orders, and direct payment requests. ● Monitored $30,000,000 relating to non-payroll expenditures consisting of 200 purchase orders and 40 contracts. ● Budgeted non-payroll expenditures in the department by performing weekly, monthly, or quarterly audits of year-to-date spending as needed. Prepared forecasts to establish beginning of year purchase orders based on historical data. ● Maintained ledger with account balances by using Excel functions and calculations to develop financial reports and lists. ● Prepared RFPs and received appropriate approval at Chief, Superintendent, Board of Education, or Senior Director level required per the WCPSS Finance Manual and Board Policy.

Raleigh-Durham, North Carolina Area

● Processed payroll in Oracle for approximately 70 transportation staff members for Apex and Apex Friendship Districts. ● Monitored transportation employees’ route shifts daily to ensure that drivers adhere to WCPSS policy. ● Analyzed daily, weekly, and monthly data to report route overcrowding, employee overtime, fuel tracking, and time discrepancies. ● Assisted transportation staff with employee self-service and email access. • Audited Bus Driver time clock entries daily

Raleigh-Durham, North Carolina Area

● Performed check-in and check-out functions of front desk. ● Verified insurance eligibility of patients; collected copay/coinsurance. ● Processed requests of medical records following HIPPA laws. ● Filed ICD-10 medical codes for patient insurance and billing. ● Resolved issues regarding customer discontent.

Cary, Nc

● Provided guidance to customers to select the healthiest diet regimen for pets. ● Managed approximately five employees and oversaw the work schedules of approximately eight independent contractors (pet groomers). ● Marketed via store’s Facebook page and coordinated in-store adoption events. ● Cataloged inventory of products, assisted with weekly orders, replenished merchandise, organized product displays, priced merchandise, and entered supplier invoices into data management system. ● Trained, motivated, and educated employees on policies and products. ● Resolved customer grievances regarding products and grooming services

Cary, Nc

Provided courteous and personal customer service to ensure that customers maximize their shopping experience.Replenished merchandise, organized displays, and followed plan-o-grams to redesign departments.Completed customers’ transactions on POS (Point of Sale) operating system, bagging merchandise, and tendering sales.

Albemarle, Nc

Worked in the JCP.com Services department contacting customers when their purchases arrived, receiving orders, and processing returns.Organized incoming online orders and merchandise for ease of pickup by customers.Processed defective merchandise and customer returns for warehouse processing and return.Prepared stockroom for Door-to-Floor (corporate safety process certification) becoming the first in district 8220 to successfully receive certification.Received Associate Recognition for Outstanding Leadership for Door-to-Floor certification.Answered and directed calls to the appropriate departments.Coordinated breaks and lunches for floor associates.Directed and completed weekly pricing and signage changes.Provided courteous and personal customer service to ensure that customers maximize their shopping experience.Replenished merchandise, organized displays, and followed plan-o-grams to redesign departments.Completed customers’ transactions on POS (Point of Sale) operating system, bagging merchandise, and tendering sales.