Hannah Zarley Email and Phone Number

In this role, I led a highly successful product launch of the payment platform which successfully transitioned the company from a small subscription model to a percentage-based model and more than doubled net revenue year over year. In order to help with my success, I ensured alignment with the organization’s strategic vision by successfully executing and orchestrating cross-functional efforts from product ideation through implementation. I re-negotiated agreements with three major partnerships, securing higher revenue share and enabling Kigo to meet and exceed its revenue goals. I also transformed the organization’s culture, in partnership with a fellow leader, resulting in product stabilization, customer attrition reduction, and increasing employee satisfaction.To maintain discipline in the organization’s performance, I launched the Safe Agile methodology in product development and created business lead dashboards providing Senior Executives with real-time monitoring of progress against goals. After doing so, I was able to formulate and execute a plan on a product launch that was two years late and successfully completed the project within three months.As a strategist, I launched dynamic product roadmaps, providing real-time status updates to all business leaders. I also co-Created the annual budget and product roadmap as well as roadmap execution. Concurrently, I oversaw Product Management, Business Development, and Operations organizations.Lastly, I overhauled cross-functional processes, increasing coordination effectiveness for on-boarding, billing, and international communications.

As Director of Product Management, I developed, staffed, and led the division’s first product management organization. I successfully migrated the product and engineering teams from Waterfall to Safe Agile methodologies, achieving a successful transition in only four months. I also created a more effective release process, accelerating operations team learning curve on new functionality, minimizing down time and improving customer experience.

In my capacity as Contact Center Product Manager, I created Short-Term Rentals and Single-Family business lines which grew the Contact Center’s and Partnered Product Line’s revenue. I also integrated the Agile thought process into the operations, enabling the organization to adopt new agent processes more rapidly. In order to improve agent productivity, I overhauled their UI screens which simplified click path and reduced average call time. I also implemented new AI chat technology for customer websites, reducing agent texting time.

In this role, I improved cross collaboration, communication, and integration between multiple remote sites and created a consolidated onboarding process, a single QBR, and decreased MTTI by five days.I manage a talented group of individuals, both on and offshore, who implement and support a SaaS CRM and Syndication tool. We are responsible for hitting activation numbers each month that are budgeted by our company, while working with internal players to ensure a successful client experience. My team has the technical expertise to not only implement our software, but diagnosis issues and resolve them for different divisions throughout the company. I am responsible for expanding my teams knowledge of the products they work with and creating an environment focused on quality output in high quantity.

As a Student Assistant for the Divsion of Student Affairs at CSCUI I was responsible for assisting with meeting agendas, program creation and creating volunteer efforts for the Educational Talent Search department. This postion provided me with experience in professional services while working on my BA at the same time.