Senior Customer Success Manager, Domain
Current• Specializing in Corporate Domain Portfolio Management• Point of contact for Fortune 100 & 500 clients, creating trusted advisor relationship with key accounts and stakeholders• Lead post-sales activity and onboarding of new clients to Markmonitor’s platform• Partner with Account Managers in development of strategic plan for clients• Product expert; upsell and facilitate introductions with partnership services• Provide technical answers, security best practices and efficiency solutions• Work cross-functionally in collaboration with internal teams in North America, EMEA and APAC• Manage over 60+ corporate accounts• Longest tenured employee in CSM role• Member of internal training team for all new hires