Hanna Jeansson Email & Phone Number

Stockholms Län, Sverige

Zürich, Schweiz

Operations Manager in a multinational operations department at EF Education First's headquarters in Zurich, Switzerland.* Team Management: Overseeing a team of nine direct reports and responsible for providing guidance, and fostering a collaborative and high-performing team environment.* Operations Management: Responsible for overseeing and developing operational processes internally within the Educational Tours Travel department as well as with external departments and… Show more Operations Manager in a multinational operations department at EF Education First's headquarters in Zurich, Switzerland.* Team Management: Overseeing a team of nine direct reports and responsible for providing guidance, and fostering a collaborative and high-performing team environment.* Operations Management: Responsible for overseeing and developing operational processes internally within the Educational Tours Travel department as well as with external departments and stakeholders. This includes creating and managing Standard Operating Procedures and Service Level Agreements to improve efficiency and reduce bottlenecks.* HR Processes: Involvement in various HR processes such as recruitment, onboarding, and training for both new and existing staff. Ensuring that the team is well-equipped with the necessary skills and knowledge to excel in their roles.* Staff Development: Working closely with all staff members to ensure operational excellence and develop effective career development plans for each team member. This involves providing mentorship, identifying growth opportunities, and aligning individual goals with organizational objectives.* Goal Setting: Responsible for establishing strategic, realistic, and motivating goals for the team as a whole as well as individual staff members - based on relevant business financial and historical information and ensuring alignment with organizational objectives.* Financial Management: Responsible for the reclassification process, which involves reallocating and reassigning expenses within the monthly financial statement. A task that requires strong attention to detail and a deep understanding of financial processes. Show less

Zürich, Schweiz

* Team Management: Supervised a team of three direct reports, including guidance of responsibilities, implementing KPIs, and providing support for professional development.* Trainee Program Creation: Responsible for designing the program structure, defining objectives and setting up processes for tasks, training and evaluation.* Operational Management: Managing and delivering flight solutions from 1000+ students year to year. Involving coordinating group travel to minimize fixed costs… Show more * Team Management: Supervised a team of three direct reports, including guidance of responsibilities, implementing KPIs, and providing support for professional development.* Trainee Program Creation: Responsible for designing the program structure, defining objectives and setting up processes for tasks, training and evaluation.* Operational Management: Managing and delivering flight solutions from 1000+ students year to year. Involving coordinating group travel to minimize fixed costs, ensuring quality service delivery, and meeting client and product needs efficiently.* HR processes: Including recruitment, onboarding and trainings for new staff* Financial Management: Monthly pre reclassification of costs for over 100,000+ students per year * Responsible for overall team success within assigned business areas Show less

Zürichkantonen, Schweiz

Responsible for organizing group travel and flight solutions under strict quality and budget guidelines* Daily communication with internal and external stakeholders to ensure operational success and customer satisfaction * Organizing, delivering and developing trainings for a team of 45 employees* Auditing, aligning and improving existing onboarding and new hire training learning material

Malmö, Sverige

Academic Work is Swedish staffing and recruitment company. Alongside my studies, I worked as a Reception Assistant in their Malmö-office. My main role consisted of a general office responsibility, switchboard (answering calls and questions from clients and candidates), as well as greeting candidates and purchasing office material.

Helsingborg, Sverige

As a Supplemental Instruction Leader I was part of an Academic Program that targets historically difficult courses. The program enables students to better understand concepts and application of course context. Together with four peers, I developed, conducted and monitored seminars for students one grade below. During my time as an SI-leader, I enjoyed the opportunity to develop in public speaking as well as my leadership skills and pedagogical ability.

Abidjan, Cote D'Ivoire

For two months in the beginning of 2014 I interned at Save the Children International in Abidjan, Cote d'Ivoire. This internship gave me an insight in Save the Children International's work in a developing country such as Cote d'Ivoire and apart from the boost of my French skills, I observed field work in the outskirts of Abidjan and searched for possible advocates for the operation.

Exchange Semester, Business And Management

Exchange Semester at Nanyang Technological University, Singapore fall of 2018. Courses: Leadership in the 21st Century Strategic.

Filosofie Kandidatexamen (Fil.Kand.), Service Management, Retail Mangement

The Institution of Service Management is part of the Faculty of Social Sciences at Lund University. This bachelor's degree is focused.

Peace And Development

Activities and Societies: Utrikespolitiska föreningen, Växjö Peace and Development Studies at Linneaus University fall of 2016. Courses.

Samhälle Och Juridik

Samhälle Och Ekonomi, Ekonomi