Hanna Lee Chae Email & Phone Number

· Provide excellent customer service through the HR call center by providing solutions and resolutions to employee inquires · Interact and educate hospital staff on policy and procedures of the organization based on their role, department, and facility that they are assigned to · Collaborate with various HR service lines like Compensation, Compliance, Employee Relations and more to resolve employee concerns and/or complaints · Support onboarding of all new hires by processing their I9 documents, creating their badge profiles and printing their badges· Created the training manual and calendar for all new incoming team members for the HR Storefront team · Carefully handle sensitive personnel information to ensure it stays confidential and protected while processing all employee inquiries · Able to de-escalate calls by demonstrating the ability to actively listen and analyze unique situations with a thoughtful and attentive approach

· Recruited and hired executive leadership, which includes directors and above for the organization by providing candidate interview feedback with a 95% hired success· Built rapport and strong working relationship with hiring managers to reduce scheduling conflicts when coordinating complex and high-profile interviews · Lead team groups on process improvement projects by identifying gaps in our operations and provided training and developed education modules resulting in the standardization of our internal process and procedures · Kept training material up to date on all new processes on a weekly basis on new system roll out · Mentored and trained colleagues on the development of various skills within the executive recruiting team

Marina Del Rey, California, United States

· Demonstrated organizational skills by successfully completing multiple projects at a time · Met deadline for multiple projects happening simultaneously, which included an organizational shift from the legacy access control system to a new one. This entailed the rebadging of over 400 employee, contractors, and physicians · Built relationships throughout different department to ensure consistent communication on new policies and procedures· Provided administrative support to the Security Department and Parking Department by maintaining spreadsheets, presentations, and policies · Handled all incoming new hire and contractor’s badge and access requests· Responsible for auditing time records and reviewing payroll inquires for all Security personnel· Maintained personnel files of security officers to ensure all hospital compliance are met

Marina Del Rey, California, United States

• Demonstrated organizational skills by successfully multi-tasking multiple assignments, projects and duties.• Prepared and oversaw background check and security access for vendors and contractors• Work with executive leadership to create memos and new policy and procedure announcements for the entire organization.• Advise and build relationships cross-functionally across departments to execute consistent communication.• Analyze data and statistics for monthly reporting on Daily Activity Reports.• Operate as the liaison that provides clear communication and updates on ongoing projects to the organization• Responsible for all onboarding new staff with security access, parking, badging and submit, monitor and track applications and background checks• Allocate parking for hospital staff and vendors/contractor.• Manage external programs that process parking applications for employees at external parking lots.• Oversee all vendors contracted in order to maintain accurate and up to date invoices.• Formalized the Staff Development Advisory Network (SDAN) files in order to manage and maintain all personnel in the department.• Established procedures and systems to ensure orderly and timely flow of the office operations.• Administratively supported and maintained updating spreadsheets, presentations, and policies for internal and external purposes• Responsible for distributing, tracking, and following-up on action items while Coordinating meetings and preparing the team materials.

Los Angeles, California, United States

· Understood the alignment and business objective for people, processes, and programs · Mentored team leaders through coaching, feedback, and performance management · Partnered with other store HR leaders while being interim HR on best practices with training compliances and projects and reached a 97% on completed training · Collaborated with management on troubleshooting with creditable solutions during the pandemic and decreased our drive up wait time from 3.75 mins to 1.95 mins and hit the under 2 min delivery goal · Supported employee investigations by partnering with the Asset Protection team · Hired, trained, and coached over 120 team members on customer service skills and knowledge · Increased employee engagement by 5% based on surveys results by providing accessible leadership on the sales floor

San Mateo, California, United States