As Administration Coordinator and Sales Support at PILA Group (May 2022 – Present), I managed the production schedules for multiple factory locations, ensuring seamless coordination between teams to meet strict operational timelines and client deadlines. This involved close collaboration with both VIC and NSW production sites to ensure the timely delivery of products.I oversee inbound sales inquiries, allocating opportunities to the appropriate team members and provided comprehensive administrative support to the sales department to streamline processes and improve overall efficiency. My role also requires meticulous attention to detail in processing and reconciling financial transactions, managing invoicing and overseeing the movement of orders into production, while ensuring all financial documentation align with the accounting systems.Additionally, I am responsible for organising the logistics of product shipments, including the booking and tracking of freight, as well as proactively managing any freight-related issues or delays. This involved coordinating returns and resolving any damage-related concerns, working with external freight partners to minimise disruption and maintain customer satisfaction.Key Achievements• Spearheaded the design and implementation of a semi-automated inventory system that integrated the CRM with Google Sheets, streamlining stock tracking and improving operational efficiency.• Successfully rolled out a virtual phone system enabling seamless communication for team members nationwide, allowing call transfers between states and improving remote collaboration.• Identified and automated high-volume, time-consuming tasks through the use of Zapier and other tools, automating approximately 9,500 individual tasks monthly, significantly reducing human error and increasing productivity.• Assisted in the migration and overhaul of the primary CRM to an upgraded version, including back-end configuration, form logic, and field validation.

As the Founder of Off-Site Reception (2013 – April 2022), I was responsible for overseeing the full employee lifecycle, from recruitment to onboarding, ongoing staff engagement and offboarding. I ensured smooth transitions for new hires and exiting employees, aligning all processes with HR policies and ensuring seamless team dynamics.I managed the client onboarding and offboarding processes, overseeing contract negotiations and facilitating the setup of client portals to provide efficient and effective service delivery. I worked closely with clients to ensure their needs were met and that operational processes were customised to align with their business objectives.I took the lead in ensuring team members were equipped with the necessary skills and knowledge to meet expectations, while fostering a culture of efficiency, professionalism and client satisfaction across the organisation.Key Achievements• Founded and successfully scaled a home-based business in Wollongong in 2013, starting as a solo entrepreneur providing administrative support to trade businesses and expanding operations after relocating to Ballarat in 2015.• Transitioned the business from a home office to a professional office space within 12 months, growing to 8 staff members to meet increasing client demand.• Achieved industry recognition as the winner of the Best Service-Based Business Award and runner-up in the Client Delight category at the Bloom Networking Business Brilliance Awards in Melbourne, 2019.• Expanded to a workforce of 15 staff members across multiple states during the COVID-19 lockdowns, ensuring continuous operations and employment amidst widespread industry layoffs.• Successfully navigated the challenges of the post-pandemic environment by strategically closing the business and transitioning to a senior role at a long-term client, PILA Group, while bringing key staff members onboard.