“Don't ask yourself what the world needs. Ask yourself what makes you come alive, and go do that, because what the world needs is people who have come alive.”― Howard ThurmanAs the Director of Customer Success at Ideawake, I work closely with enterprise customers to plan, promote, and accelerate their online innovation programs. Ideawake is an industry-leading idea management software that empowers employees with a voice by making it easy to capture, evaluate, and track progress on their ideas. With over 6 years of experience in customer success roles, I am passionate about delivering exceptional relationships, building sustainable processes, and ideating on potential improvements to the membership and client experience.My background in occupational therapy and health sciences gives me a unique perspective on innovation and customer experience. I hold a master's degree in occupational therapy and a bachelor's degree in occupational science, as well as certifications and honors in the field. I have also published a master's thesis and contributed to cross-functional projects in product design, creative development, and remote support. I am always eager to learn and grow, and to spread kindness in my personal and professional life.I also assist professionals looking to make a career change and specialize in helping health care professionals shift careers (without further education). I provide coaching, training, resume writing and so much more. Reach out for more info.