Han Na (Hanna) Shin, Ma Email & Phone Number

Create a centralized, searchable mis/disinfo database with contributions from community partners and our own monitoring efforts, with the eventual aim of collecting enough data for high-level data, trend, and narrative analysis to be conducted.Based on data collected, conduct root cause analysis to understand underlying factors for spread and consumption of mis/disinformation.Craft data-backed platform update recommendations for technology companies and data-backed policy recommendations for lawmakers.

Working with the UFO (Unified Fulfillment Optimization) Team working on Talos, a uniformed system for data center software planning and execution. As a UX researcher, I work with Operations and Logistics teams to effectively manage and execute work inside Google's data centersLead interviews, usability tests, pilots - from start to finish, sharing with stakeholders (engineers and product managers) https://www.youtube.com/watch?v=m7uIG8qFGMI

New York, New York, United States

Leads user interviews and focus groups, as well as analyzes user research data to create deep empathy with our users in order to build personas, outcome maps, and frameworks for micro-influencer marketing technologyCollaborates with management and product stakeholders to develop robust research operations practices, such as participant panel development and management, research tool and methodology selection, and approaches to human-centered to inform research decisionsCrafted the discussion guide for and conducted interviews of 15+ influencers to understand their perceptions of the product and the problems it is trying to solve to inform future product strategy

Led three different research projects and assisted in two projects over a span of three years on online harassment and content moderation policies – resulting in two- peer-reviewed publications that are currently in review, and two conference presentationsConducted, transcribed, and analyzed over sixty interviews, hundreds of hours of ethnographic research, and informal interviews to understand algorithmic biases and challenges in minority- and women-owned enterprisesGraduate Student Instructor for ‘Communicating Data Science Results’ and ‘Qualitative Inquiry for DataScientists’ where I educated students on the methods for conducting qualitative research and how to effectively communicate findings of qualitative research to a discerning audience

New York, New York, United States

Designed and led all mixed-methods studies (surveys, in-depth interviews, and guerilla analysis of 40 clients to study user behaviors on intuitive 3D printing and software development) to improve the usability of the productPlanned, conducted, and oversaw research projects with varying methodologies including usability testing, interviews, field research, diary studies, and studies before launching the start-upMaintained and built relationships with 50+ clients weekly, providing exceptional customer service and efficient shipping code for product deliveries daily

Greater Detroit Area

Planned and conducted user research including user interviews, field studies, usability testing, information architecture, surveys, customer support channels, etc.Created wireframes and high-fidelity, interactive prototypes via Axure to conduct usability research aimed at optimizing the user experience of GE’s IoT hardware assets for internal engineers and employees

Master Of Arts - Ma, Information Science (Human-Computer Interaction), 3.8

Completed PhD coursework (Advised by Dr. Cliff Lampe and Dr. Libby Hemphill)

Bachelor Of Science - Bs, Information Science (Human-Computer Interaction), 3.7/4.0