Coordinate and carry out the training of new administrative assistantsHold monthly personal meetings with all state admins to discuss performance, coaching, and mentoring.Lead monthly admin meetingAct as a corporate liaison to the administrative team, as well as an advocate for the administrative assistantsAdministration of the admin team's shared google drive and responsible for policy updates.

Assisted with hiring of new staff, including recruitment, application management, interview scheduling, new hire paperwork, I-9 completions, background checks, and onboarding.Tracked and enforced training/certification compliance for 70+ staff.General office management, including office supply replenishment, faxing, printing, reception, covid compliant sanitization, opening/distributing mail, and the occasional party planning.Trained 7 new Administrative Assistants for RISE offices in other regions, and provided interim coverage for regions without office support.Scheduled meetings, took notes, and managed multiple spreadsheets using Google Suite.

Organized Covid-19 vaccination events and vaccinations for over 1,500 Missourians.Coordinated Covid-19 testing and contact tracing of McDonald County residents.Fulfilled office duties including customer service, billing, filing, scheduling, office supply replenishment, and reception.Balanced daily deposits using Intuit Quickbooks and completed/submitted temporary Medicaid applications.Cultivated, updated, and monitored the department’s social media.

Prepared and filed tax returns for over 150 low-income taxpayers in the NW Arkansas community.Extracted demographic information for grant writing purposes and completed all data entry for five tax preparation locations, totalling over 2,000 records.Assisted with recruiting and training new AmeriCorps members on TaxWise software and tax preparation procedures.Answered all incoming calls and fulfilled receptionist duties for the tax center.Maintained a regular daily posting schedule for the tax center’s social media platforms.