Hanna Tedros Email & Phone Number

Milford, Ct, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Wallingford, Ct, Us

LatimerNext empowers NextGen leaders through engaging, instructive and interactive virtual experiences. Join a LatimerNext course or coaching session to gain a competitive advantage by enhancing your communication skills for what's next.Our courses center on The Latimer Model, a proven process coached and refined for over 20 years by The Latimer Group for leaders and executives of Fortune 500 companies. LatimerNext was founded on three core premises:1. Powerful communication skills create a competitive advantage in every company and in every industry;2. Communication is a learned skill that can always be improved;3. Mainstream academic institutions do not provide the communication skills development required in the modern business world.LatimerNext is part of The Latimer Corporation along with The Latimer Group.

Brooklyn, New York, Us

LifeLabs Learning is the go-to manager training and employee development resource for 1,000+ amazing companies (like Reddit, GoPro, Slack, and Sony Music). We study what makes great managers and employees different from average and teach the "tipping-point skills" we identify: the smallest changes that make the biggest impact in the shortest time.We teach all over the world, in-person and virtually. Our workshops are science-based and packed with practical tools and exercises.Our services include:• Manager CORE: workshops on the core skills of great managers and executives• Individual Contributor CORE: workshops on the core skills of successful employees• Org-wide initiatives in areas including: building a feedback culture, creating an inclusive organization, developing high-performing teams, and optimizing remote employee dynamics• All-staff enrichment workshops• Keynotes and special event workshops

Us

Us

Stamford, Ct, Us

Norwalk, Ct, Us

Chicago, Illinois, Us

Developed and deployed a “closed loop” process for customer satisfaction surveys that increased the repeat purchase rate from unsatisfied diners by 33%. Managed a team of 18 high performance subject matter experts in the creation of training, the implementation of quality, and the writing of policy. Continually conducted training needs analyses and prioritization based on critical business needs for a department of 600 specialists in 4 states. Oversaw the design of training curricula; determined appropriate instructional methodologies and formats (web, classroom, self –directed).Continuously evaluated the effectiveness and ROI of existing leadership, employee, and technical training programs.Revamped the Quality process; introduced weighted scores, reporting dashboards, and trend analysis.Overhauled the Quality calibration process which resulted in a 22% reduction of scoring variation.Created and implemented strategic vision for Training and Quality within the Care department.Developed learning and development opportunities for the Care department, including: manager training/onboarding, learning week, and a lunch and learn series.

Chicago, Illinois, Us

Develop policy and procedure documentation standardsReview and determine the document management systemManage all Sales, Service, and AM Standard Operating Procedure (SOP) documents implementing revisions and enhancementsDevelop and implement policy, procedure, and process improvement projects for the Sales, Service, and AM TeamsWork with the Training Team to ensure new procedures are well documented and implementedReview current procedures and assist in development of enhancements if necessaryIdentify trends and opportunities for improved processes within the customer service organizationWork with other groups such as Marketing, Technology, and Data Operations, etc. to implement continuous improvements in service and proceduresDevelop communication tools to ensure everyone is in the loop (like our office is ‘in the loop’ J )Improve automation in order to provide tools and process enhancements as the company growsDevelop creative and effective communication tools for the frontline issuing briefs and informational documents

Chicago, Illinois, Us

Owned the communication and feedback loop for CSWAT related issues, working closely with tech and passing along feedback relevant to current releases, as well as identifying major trends and problems to be resolved with future releases. Create curriculum for new GrubHub employees to communicate company values and role responsibilities. Work with Senior Management to develop hiring plans based on open positions. Strategically develop communication strategies surrounding new initiatives. Train all employees on interview and resume strategies to promote professional development and mobility. Revamped the GrubHub University curriculum as an process-based curriculum, allowing students to learn concepts more solidly, in a shorter period of time.Trained GrubHub employees in a host of different topics, including GrubHub University, Hub It Up!, Chat Training, and CSWAT/Datatool training.Prepared various curricula in order to create a host of easily accessible training modules for future training needs. This includes Concierge training and a resume workshop.

I• Identified client needs and worked with management to identify training opportunities and respond with dynamic training initiatives. • Devised training initiatives and partnerships that was implemented in all Chicago affiliates. • Received 100% positive evaluations from workshop participants on content, presentation and facilitation. • Implemented professional development training initiatives for staff and clients, trained staff on new initiatives, including MBTI and Job Coaching. • Created and facilitated an Interview Coaching workshop that led to an increase in customer hires.• Analyzed trends, and created new metrics, measurement, reward and staff engagement initiative that increased productivity and resulted in meeting contract numbers for the first time in 3 years. • Managed internal training needs for office, including: coordinating staff training sessions, and tracking customer training requirements.

Chicago, Il, Us

•Develop, maintain and administer comprehensive Human Resources benefits, training, and compensation programs, including all insurance coverage, retirement, pay structures and schedules, vacation and sick accruals, etc across the entire state of Illinois. •Assisted in the acquisition of and the transition into a Human Resource Information System. Coordinated with various departments and staff to support the transition. Served as a liaison between department, organization, and HRIS project management team. Recorded progress of transition and reported to senior management. • Designed and developed training system for employees to access the new HRIS. • Created, developed, and distributed documents and handouts for employees. Including updating Employee Handbook, access to HRIS, Memo’s, and updates of policies and procedures.•Responsible for all tasks necessary for filling open positions: processing requests for personnel, advertising openings, screening applications, selecting candidates for interviews, conducting initial interviews, making offers for all positions, creating and scheduling new hires in new staff orientation and relevant trainings.

- Coordinated the academic progress of a student population of 225. Including: registering for classes, academic advising, ordering books, career counseling and graduation tracking. - Assisted students with problem-solving academic, social, and personal issues, including creating budgets, arranging and accessing social and financial services. - Acted as a liaison between different functions of University to work effectively for student (i.e. sales and finance.).- Mentored new staff; created and facilitated Microsoft Office and Customer Service training programs for my division. Resulting in a higher retention rate for our team.

Mps, Training And Organizational Development

Ba, Communication