With more than 15 years of customer service experience, I can consider myself as a customers service professional.My strengths are fast decision making, problem solving, planning and organizing. I've worked for several years in a hectic Spare Parts environment and am able to achieve in a fast-paced environment. I'm customer focused and always ensure that the customer's perspective is the driving force behind my actions. Lately I've been focused in handling releases and am taking care of the whole process from sourcing until the parts are ready for the production line. I'm detail oriented and enjoy facing challenges and solving them.I started my career in Germany as a Production Assistant at Raflatac GmbH followed by a long career at AGCO Power Oy, Finland, as a Key Account Coordinator in Diesel Engine's After Sales department. The last years in Michigan I've got the pleasure to get to know another Diesel engine manufacturer, Cummins, and its power products. At Cummins I worked in spare parts sales and handled the releases process with engineering and production.