Hanna Phillips Email & Phone Number

Scottsdale, Az

Part time role to assist Office Operations within a Medical Staffing Company.Credentialing:Provide timely follow-up to obtain documentation requiredCredentialing within 180 days, and re-credentialing as required by contracted facilitiesCoordinate internally to ensure complete information is received and processed.Maintains up-to-date physician database, including but not limited to medical licenses, drug enforcement administration certificates, professional liability insurance, provider numbers and renewal period expiration datesProtects the integrity of confidential information for all mattersAccounting Assisting:Create and maintaining balance sheet reconciliationsAssisting with Quickbooks invoice entriesAccount Cleaning- archiving old customers, accounts, and vendorsExecutive Assistant:Distribute reminder texts and/or emails to CEO for upcoming actionsCompose Correspondence, prepare presentations, reports and other ad hoc materialsOther duties and special projects as assigned

Phoenix, Arizona Area

Onboarding:Ensure all paperwork is received, completed and properly filedProvide onboarding status updates to the appropriate team membersCreate and maintain employee recordsConduct New Hire HR OrientationCoordinate w/ HR immigration specialist to onboard foreign nationals, as neededFacilitate the I-9 process, collect employment eligibility verification documents and verify employment eligibilitySubmit pre-employment screening orders, according to client required pre-employment screening requirements - track status of background checks - review non-compliant results w/ HR Manager – follow adverse action process, if applicableConsultant Care:Maintain an open line of communication throughout the duration of the Consultant’s employment to ensure a high level of carePerform quarterly data accuracy check to ensure that Consultant data is correct and completeProvide HR and business policy guidance to Consultants and assist w/ the administration of Human Resources policies and proceduresCoordinate w/ the Benefits team on Consultant benefits issues, enrollment, and leave program administrationEmployee Care:Provide basic employee relations support and ensure that company policies and procedures are followed and administeredin a fair and non-discriminatory manner, escalate more complex situations as appropriateOversee facilities management, submit and approve supply orders for designated branch office locations, handle and distribute mail and other files as needed, assist w/ the coordination of office team building eventsCompliance:Complete annual compliance and HIPAA trainingMaintain knowledge of and ensure compliance w/ employment-related laws and regulationsReview applicable records/documents to validate compliance and/or identify problem areas w/ a focus on minimizing risk and liability for department/company operationsOffboarding:Process terminations, collect and file off-boarding paperwork, administer exit interviews

Phoenix, Arizona Area

On site at one of DISYS’ largest clients assisting in a pilot program to help assist in building their technological teams with qualified candidates. Drive continuous process improvement and development of strategies to standardize process across pilot program in line with DISYS MSA and client SLABuild relationships with the Program Managers and Hiring Leaders to maintain an open pipeline of available talentCommunicate with Delivery team and Management updates pertaining to requirements, candidate progression, reporting capabilities, and trend analysisResolve discrepancies and issues that arise with delivery team, client representatives, or consultants currently on assignment Distribute, track, & monitor all candidates through the management system from order placement through fulfillment Ensure that processes/procedures are in place to support program SLA’s, Negotiate pay rates and conversion salary, and assist with onboarding candidatesReview job descriptions and resumes in order to cross submit candidates to multiple open roles

Phoenix, Arizona Area

Source, screen, interview, and evaluate candidatesFoster long-term relationships with candidatesReview and understand technical job requirement requirementsReview applicants to verify if position requirements are metFormat resumes meeting client expectationsResearch new technologiesCreate detailed job descriptionsFollow up with candidatesSource, interview, hire and train internal FastTrack employeesAttend career fairs for both internal and technical talent

Scottsdale, Arizona

Assist Kyocera customers with sales related inquiries, including product availability and quotes, acceptance of purchase orders, logistical issues, price requests, and accounts receivableMaintain existing accounts within assigned territoryAssist outside sales managers with new customer prospecting as neededOne of three dedicated Inside Sales Managers for all of North AmericaExecute and create all projects and reports assigned to given territoryAdhere to SOX regulationsSAP master user

Phoenix, Arizona Area

Addressed all customer-facing service situations from all areas of Carvana.Dealt with customer calls requiring help, information, sales promotion and dispute resolution.Performed tasks independently with minimal instruction and supervision.Answered internal and external emails and calls providing status updates and information regarding escalated issues.Effectively managed customer conflict while under pressure.Answered non-routine questions that require deviation from standardized procedures.Demonstrated patience, empathy and respect during potentially escalating customer interactions.Interact and communicated with management across all lines of the business regarding customer concerns.Underwriting customer provided information and documentation per financing institution guidelines.Assured the highest level of customer satisfaction.

Researched, recommended, developed, and maintained the company’s products and servicesWorked with marketing in analyzing profitability on products and services offeredSpecified market requirements for current and future products by conducting market research supported by regular competitive analyses Responsible for researching and providing necessary products for e-mail specials, deals, and salesScheduled and coordinated flow of work within and between departmentsAssistant to Marketing Director

Identified and resolved client needs/problems with urgency, empathy, tact and composure. Determined alternative solutions to solve the problem utilizing current workflow proceduresProvided clients with realistic time frames for problem resolution based on current workflow proceduresDeveloped and maintains knowledge of administrative and procedural aspects of Vanguard fundsMaintained balance between productivity and quality performance within the departmental guidelinesPrepared forms to be forwarded to other departments for problem resolution and monitors for timely and accurate completion

Trained, coached, supervised, and evaluated staff membersAchieved computer proficiency of Microsoft Word, Excel, Outlook and all internet functions Inputting data, office errands, maintenance coordinator and assuring office is neat and fully stocked with necessary tools for functionality in compliance with budgetDemonstrate problem solving and active listening skillsTrack and monitor all incoming and outgoing mail, particularly pieces over $2500 and DiamondsProcess incoming/outgoing merchandise through SAPTrack and monitor data, prepare weekly and monthly reportsSupervise daily activity to ensure compliance with company business and customer service policiesAssistant to Office Manager

Received Customer Service Associate of the Year Award for 2008Maintained customer records and merchandise including cataloging, distribution, and record keepingReviewed, investigated, and resolved customer issues. Provided timely solutions and informationAchieved skill in POS Systems, Computerized Cash Registers, and Scanners/ Inventory SystemsAnswering phones, taking messages, and transferring callsDemonstrated fast learning capacity, flexibility, and versatile skill-set

Bachelor'S Degree, Sociology, Family Studies, Cum Gpa 4.0, Major Gpa 3.62

• Bachelor of Arts/Science- Sociology/Family Studies, Arizona State University

Aa, General, Cum Gpa 3.5

• Associate in Arts, Paradise Valley Community College, December, 2008