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• Working closely together with eCommerce Non-food teams in order to manage and prioritise tickets and releases.• Collaborate on digital projects on Non-Food level as well as brand level.• Reporting & follow up on any bugs, changes, blockers found.• Usage, reporting and follow up of different toolings:=> Ratings & reviews – PowerReviews=> Customer feedback & campaigns – Usabilla=> Customer online behavior – Hotjar=> Personalised product recommendations – Froomle• Work with eCommerce team to coordinate day-to-day service management of the website.• Participate in UAT for all website changes.• Building and executing of the eCommerce/Marketing calendar.• Working closely together with the Marketing team to create online brand experience and match the brand’s seasonal and promotional activities as well as additional online campaigns.• Online product group management and digital insights delivery.• Daily assessment of the website to make sure everything is as it should.Extra• Site owner & business coordinator Sharepoint transition• Member of the Dreambaby Party Committee

• Point person on the eCommerce business team for all customer service team related questions and needs. This relates to online transactions, day-to-day service issues, ...• Work with eCommerce team to coordinate day-to-day service management of the website by tracking service tickets.• Project manage small eCommerce developments with internal and external teams.• Help ensure orders are flowing smoothly from the website through the warehouse and to the end customer. • Manage the forecasting of orders & units for Customer Service & DC management teams.• Help develop key components and processes of the eCommerce business' distribution from DCs to end customer.• Oversee returns flow process, monitor returns rate and provide insight for any process improvements consumer facing and within systems.• Constantly work to improve efficiency in warehouse and logistics. Work to improve systems, policies, business processes and information flow. Strive for operational efficiency and excellence.• Act as point of contact for payment services provider. Identify and highlight strategic opportunities to the different brands.• Participation in UAT for all website changes.

Assist in daily trading of the website and merchandise all products according to seasonal categories and marketing strategies to drive sales and conversion.• Daily maintenance of the website using key KPI's to meet business requirements.• Cross Sell & Up Sell on products.• Building and executing of the ecomm/marketing calendar.• Coordination with key stakeholders to ensure all online brand experience and brand seasonal assets are created & delivered.• Validation and testing of newsletters before activation.• Daily KPI's and financial figures reporting.• Participation in UAT for all website changes.

• Increase traffic to website, fan base and engagement by creating daily posts on social media.• Research on the most important touchpoints with Kipling customers.• Benchmark on social media.• Creation and implementation of a social media strategy and social media guidelines for the head office to distribute to all Kipling partners (globally) for the alignment of social media communication. • Collaboration with other departments for the alignment of social media communication.• Integrate actions in the social media strategy to increase CRM database.• Collaboration with partners to integrate social media actions.

Intensive English course with business related topics.Level: C2Location: Los Angeles, CA.