Coordinate the internal processes to ensure smooth work processes and a “zero error” policy, so that the Key Account Manager can focus on the sales part. Contract management: Ensure compliance with the sales contract and pricing policy for all customers; be gatekeeper, ensuring all information provided to set-up a new cards customer is complete and right first time, a customer offer is compliant with the offer book, and supported by the required evidence of approval per MOA. Store any amendments on contract.Support Bid/Tender Proposals for KAM assigned to her/his portfolio.Support Account Managers in gathering the necessary data and documents required to trigger customer setup and amend processesAct as a focal point, on behalf of the KAM assigned to her/him for any internal issue (credit, CSC, territory managers etc.) and further cascade information to relevant internal parties where necessary.Support KAM with International reseller customers.Support customers directly on any matter linked to administration of customer account.

Coordinate, prioritize and distribute tasks within Set Up & Amend team on a daily basis. Lead daily Catch up Telco with entire team. EW representative in the Global CS&A design boardDebitex implementation: Taking responsibility from the business/customer side and challenging credit with facts and observations as well as tracking applications on a daily basis and represented the customer in the CS&A process.Member of Credit-SCS-Sales Support Dashboard group representing Sales Support. Identifying gabs in work processes that include all 3 departments. Working together in order to find the best solutions.Close collaboration with Sales, Credit, CSC and BackOffice Departments in order to ensure correct and quick set-up of customers - especially focusing on bigger and/or more complex customers. master data and as super user I am also responsible for the overall updating on changes to work processes.I reach my goals in close cooperation with the rest of my team, but I am also used to work independently when needed.

Job included: Receiving and preparing card applications for credit check by means of comparing data with the Central Business Register and/or contact the applicant if any data is insufficient or missing; Storing the documents needed for the workflows I initialize; Set-up of accounts on card customers, including direct debit registration and all changes requested by the customers or the business. Through my work I have achieved an in-depth knowledge of card customer set-up, and know how to make customer wishes compliant with Streamline and offer book standards. Furthermore I have trained new team members in all processes necessary to handle master data and as super user I am also responsible for the overall updating on changes to work processes.

Worked at the Au Pair & Trainee Department.I gained an insight into public administration and administrative law. Appreciation of work-related cultural differences and how to use them as a strength.