Disney Campaign ManagerHulu Ad Manager

1. Enhanced conversational designs, product implementations, and service transformations by conveying feedback from customers and personal experience.2. Translated business goals, feature concepts, and customer needs into prioritized product requirements and use cases.3. Gathered requirements, oversaw testing, and monitored performance to proactively adjust product marketing strategies.

1. Led internal support for company users and clients, including implementation of support ticket software, new analytics tools, and customer-facing documents/knowledge base.2. Oversaw delivery of 1000+ voice applications and managed $700K+ in booked revenue3. Led and implemented customer success across 3 media software platforms, managing 100+ accounts and 300+ platform users.4. Coordinated with Amazon Business Development and Amazon Product Management teams to create an award-winning voice app. experience for Amazon Alexa during live sporting events throughout the calendar year.

1. Helped design and create first-of-its-kind slot/slot-type recognition for conversational AI.2. Created and owned all internal design documents for voice applications.3. Submitted and pushed live 237 Alexa skills and 49 Actions on Google in one year.4. Owned full life cycle of onboarding to app go-live/maintenance for 17 net new clients.

● Surveyed over 300 Latino American residents in Southwest Detroit to compile data onpolitical issues important to the specific population, enabling Michigan United to moreeffectively market the importance of political participation● Interacted with over 300 Latino American residents in Southwest Detroit, implementingintervention techniques proven to increase voter participation, resulting in higher turnoutcompared to previously used methods, such as flyering

● Developed business model and created mission statement to secure 501c3 and 501c6status for Maryland Korea Development Center, establishing financial stability throughincrease of loan and grant opportunities● Designed training program consisting of multiple documents and templates for futureinterns, providing context and outline for the internship, and increasing new recruits’efficiency● Applied for J1-visas for foreigners interested in working at Maryland Korea DevelopmentCenter, increasing number of employees by 50%● Mediated financial opportunities between the US government and Korean-American smallbusinesses, maximizing utilization of grants and loans available to the minority privatesector● Organized the Korea Trade-Investment Promotion Agency (KOTRA) Conference, allowingsmall businesses in the US and Korea to explore new trade avenues and commercialopportunities● Met with officials such as Maryland Governor, Larry Hogan, and Congresswoman JudyChu to increase awareness of MKDC, receiving legal and financial support from MarylandDepartment of General Services, Maryland Department of Business and EconomicDevelopment, and Small Business Administration

● Analyzed thousands of documents concerning political and religious strife in EasternEurope, creating a database consisting of 1,000 relevant instances and legislation● Compiled 21 new research and grant opportunities for fellow students interested in politicalsocial studies, streamlining recruiting and work efficiency by 33%