Hannes Robier is organizer of the World Usability Congress and publisher of the UX Trend Report. He is additional founder of the usability and user experience-consulting agency youspi GmbH. He has worked in the field of User Experience, Customer Experience, Usability and Service Design for more than 15 years, consulting organizations of all sizes and various industries. Hannes earned the Customer Experience Management Certification in the USA in 2007 and was a successful participant in the BETA phase of the Certified Professional for Usability and User Experience (CPUX) - F (2013). Together with the university of Vienna he created the global UX quality certification center and the first UX foundation certification by UXQCC. No enough Hannes developed and leads the a Design Management course. He is also lecturer for usability and user experience at the University of Applied Sciences in Graz FH JOANNEUM, Vienna FH TECHNIKUM and has given speeches at various national and international conferences. Moreover, he is author of „UX Redefined – Winning and Keeping Customers with Enhanced Usability and User Experience“, a book covering the essentials of usability and user experience published by Springer, as well as two books on personality development.