Group Retail Sales And Operations Manager
Current• Ensuring that day to day operations at stores run smoothly • Implementation, monitoring and fine tuning of upgrades on IQ system• Ensure that all merchandising materials and displays are within the guidelines provided, doing the silent salesmen’s job and that messages are time based.• Ensure compliance with telephone skills including incoming calls and "hit rate".• Resolving Customer complaints• Promote in-store marketing• Providing training for Sales Staff and other staff• Constantly monitoring the skills and competencies of the Staff to assess the need for further training.• Increasing sales by turnover and units with new products lines• Monitor Gross Profit and action deviation with Budget• Assist with developing systems to improve sales and sales flow• Ensure that correct suppliers are used for product procurement• Monitoring competitor activity• Equip Sales Team with the necessary "tools" to make sales as easy and profitable as possible• Promote profitability of each store• Promote in-store performance to target• Set up and running of sales commissions• Review Royalty administrations and payments by the Franchisor• Ensure that the price lists are up to date• Collect outstanding Marketing Fund payments from suppliers• Assist with Budget set up for all stores 20 Retail Stores• Analysing of Retail Ratio Analysis and implementation of corrective plans• Develop and maintain a price comparison system• Regular Branch visits• Upkeep of Interior & exterior Shop standards• Running of projects (Revamps of buildings, relocations of stores and development and implantation of new systems)• Ensure that the correct necessary equipment and tools are in place• Maintain standards and uniformity assessment program• Be involved in change of Branch Managers to ensure that the change-over does not impact negatively on customers• Actively encourage and assist Sales Team and other staff members.
