• Ensuring that day to day operations at stores run smoothly • Implementation, monitoring and fine tuning of upgrades on IQ system• Ensure that all merchandising materials and displays are within the guidelines provided, doing the silent salesmen’s job and that messages are time based.• Ensure compliance with telephone skills including incoming calls and "hit rate".• Resolving Customer complaints• Promote in-store marketing• Providing training for Sales Staff and other staff• Constantly monitoring the skills and competencies of the Staff to assess the need for further training.• Increasing sales by turnover and units with new products lines• Monitor Gross Profit and action deviation with Budget• Assist with developing systems to improve sales and sales flow• Ensure that correct suppliers are used for product procurement• Monitoring competitor activity• Equip Sales Team with the necessary "tools" to make sales as easy and profitable as possible• Promote profitability of each store• Promote in-store performance to target• Set up and running of sales commissions• Review Royalty administrations and payments by the Franchisor• Ensure that the price lists are up to date• Collect outstanding Marketing Fund payments from suppliers• Assist with Budget set up for all stores 20 Retail Stores• Analysing of Retail Ratio Analysis and implementation of corrective plans• Develop and maintain a price comparison system• Regular Branch visits• Upkeep of Interior & exterior Shop standards• Running of projects (Revamps of buildings, relocations of stores and development and implantation of new systems)• Ensure that the correct necessary equipment and tools are in place• Maintain standards and uniformity assessment program• Be involved in change of Branch Managers to ensure that the change-over does not impact negatively on customers• Actively encourage and assist Sales Team and other staff members.

Generate new business Increase visibility (Golf days, school & community involvement) Ensure that all merchandising materials and displays are within the guidelines provided, and that messages are time based. Ensure compliance with telephone skills including incoming calls and "hit rate". Develop and maintain key account relationships. Resolving Customer complaints Promote in-store marketing Onsite training for Fitters and Sales Staff Constantly monitor the skills and competencies of the Staff so as to assess the need for further training. Increasing sales by turnover Monitor GP's Ensure that correct suppliers are used for product procurement Monitor secondary sales Be aware of competitive activity Equip Sales Team with the necessary "tools" to make sales as easy and profitable as possible Promote profitability of each Store Promote in-store performance to target Sales commissions Ensure that the price lists are up to date Collect outstanding Marketing Fund payments Budgets (Sales & Units) Update Ratio Analysis Develop and maintain a price comparison system Regular Branch visits Upkeep of Interior & exterior Shop standards Revamps Ensure that the correct necessary equipment and tools are in place Maintain standards and uniformity assessment programMaintain regular telephonic contact with each Branch Manager and always be available to answer calls and give advice on an adhoc basis Be involved in change of Branch Managers to ensure that the change-over does not impact negatively on customers Actively encourage and assist Sales Team