Hanojithan Puvanesarajah Email & Phone Number

Global System Solutions International (Pvt) Ltd. is a BPO company providing its services to Trax Retail, a multinational company which is the world's leader in image recognition for retail. Providing leading technology & market data services to tier one manufacturers in over 45 countries.Responsibilities: ◦ Handling issues and requests reported by internal and external customers through JIRA and ServiceNow (L1 & L2 Support).◦ Following up on outstanding tickets to ensure… Show more Global System Solutions International (Pvt) Ltd. is a BPO company providing its services to Trax Retail, a multinational company which is the world's leader in image recognition for retail. Providing leading technology & market data services to tier one manufacturers in over 45 countries.Responsibilities: ◦ Handling issues and requests reported by internal and external customers through JIRA and ServiceNow (L1 & L2 Support).◦ Following up on outstanding tickets to ensure timely resolutions.◦ Troubleshooting issues related to Trax Retail mobile app and escalating issues that require further assistance to L3 Support & Development Team.◦ Proactively monitoring production systems by using industry standard tools (PRTG, Pagerduty, Grafana Dashboards) to identify and take action for potential areas of risks before affecting the internal and external customers.◦ Communicate with various departments to identify, analyze and mitigate the issues. ◦ Providing data and logs for internal teams to carry out their routine tasks.◦ Creating, maintaining and sharing knowledge documentations with co-workers. ◦ Providing training for new recruits. Tools used:ServiceNow, Jira, Confluence, MySQL Workbentch, Robomongo, Loggly, PRTG, Pagerduty, Grafana Dashboards, Amazon Web Services, QlikView BI Tool Show less

Sri Lanka

◦ Perform 1st level application support.◦ Perform user email account distribution and con gure email settings for the user . ◦ Perform installation, con guration, upgrading system & Hardware. Troubleshoot the issues reported by users.◦ Assist in EJOB sheet processing.◦ Train users on the proper use of hardware and software when necessary◦ Liaise with di erent hardware, software vendors and internet service providers Perform and implement network infrastructure.

Bachelor Of Science With Honours, Computer Networks

Computer Systems And Networking

National Diploma, Information Technology, Nvq Level 5