I am the Head of Facilities for the University of Michigan Library Systems and responsible for major and minor construction, renovation and maintenance projects in the library system.  I facilitate any departmental space upgrade requests including office moves, rearrangements, furniture requests, etc. I also work closely with the U-M Maintenance Regions Group, Construction Services, AEC, EHS, DPSS and Building Services. Our Library Facilities team consists of 7 employees and we are here to help provide a safe, secure, comfortable and functional environment within the more than 810,000 square feet of physical library facilities on central, north and south campuses and peripheral areas. We are here to help employees and library users with any facility related issues, and we coordinate personnel and facility moves, upgrades, repairs, sustainability, and ADA compliance issues.

Support renovation projects in the library. Coordinate the relocation of employees. Manage telephone ordering system. Help with IT support.

Hired, trained, and supervised 15-20 diverse hotel staff members, including valet, bellman, and concierge. Created daily workloads and weekly schedule to ensure highly productive team and efficiency for guests. Routinely reviewed profit and loss reports and ensured overhead costs were within budget; exceeded projected yearly revenue in 2007 for Valet Services Department by 24%.

Ensured that guest satisfaction was achieved by making reservations, resolving bill discrepancies, suggesting areas of interest in the city for out of town customers, and resolving any customer complaints. Voted Valet/Bellman of the Year in 2005, Employee of the Month in December 2005 and Above and Beyond Award in May 2005