• manage calendar for Provost (Chief Academic Officer)• compose and edit speeches, remarks, and correspondences

• provide high-level administrative support to law school faculty and business office• assist faculty with document creation, formatting, editing, and maintenance (documents include: law review articles using Blue Book citation format, transcriptions, syllabi, course readers, research materials, and letters of recommendation)• edit and maintain website pages, including business office pages and faculty/staff biographical profiles• collaborate with business office dean and team to improve and streamline administrative projects, such as office-space management, reimbursement processes, and special events• assist accounting office with faculty/staff and student travel and related reimbursements • designed and co-authored Faculty and Staff Financial Reference Guide

• first line of contact between office and members of a diverse public• provided excellent customer service, often during difficult, heated situations• answered and routed agency calls, operating multi-line phone (up to 5 lines)• transcribed and summarized new grievances from members of the public (approximately 2,400-2,500 new grievances a year between myself and my co-worker)• merged layman's language with legal terminology in grievance notes for clarity and understanding• digitally produced new case matters for attorney investigators using custom-designed database system• created, organized, and closed physical files• maintained a high level of confidentiality• prepareed, edited, and mailed written correspondence and emails for attorney investigators, deputy director, and director• additional administrative support as necessary

• oversaw database cataloguing 1000s of opened, closed, and destroyed files• assisted attorneys and paralegals with transcription of patient records and other miscellaneous administrative duties• assisted billing manager with the preparation and submission of bills and invoices• extensive Microsoft Office experience, including Access and Excel• managed office supply inventory and purchases of said supplies• commanded the maintenance and upkeep of copiers, mailing machines, and other office equipment• entrusted with confidential and sensitive material and records daily

• greeted and assisted guests and visiting public• operated multi-line phone (up to 6 lines)• handled confidential and sensitive material, including legal files• managed mail, including creation and merge of certified mail• oversaw database inventory of 56 official state publications• monitored office supplies levels

• managed the opening and closing of store• provided excellent customer service to a diverse body of patrons• handled $1,000s in cash daily• trained new sales associates

• edited newspaper articles and headlines following Associated Press style

• hosted 1-2 hour radio music show "Down From the Mountain"• served as liaison between station, listening public, and bands• oversaw electronic and physical record of music library inventory numbering in the 1000s