Reboot, Inc.Remote IT SupportOctober 2007 - present Responsible in managing, maintaining, troubleshooting and implementing Windows 2000/2003/2008 Active Directory Domains and Microsoft Exchange Server 2000/2003/2007 to Reboot, Inc. clients. Support clients remotely using remote support tools provided by Reboot, Inc. (i.e. Kaseya, Zenith, LogMeIn, Terminal Service). Responsible for supervising and training Reboot, Inc. remote Technical Support Staffs. Conduct monthly maintenance and performance reviews and evaluations for Reboot, Inc. clients.Globallink Contact Solutions, Inc.IT Administrator for Hardware and CommunicationsApril 2006 – August 2007 Provide daily support, maintenance and administration for the company's network and telephone systems infrastructure and all related network systems. Responsible for network and telephone systems design and engineering, project implementation, network and telephone system upgrades and migration and problem resolution. Responsible in managing, troubleshooting and implementing Windows 2003 Active Directory Domains.Link2Support, Inc.Senior Product Support SpecialistSept. 19, 2002 – Sept. 7, 2004- Provide 2nd Level Technical Support for Linksys clients in the US, Canada and Europe which includes Inbound/Outbound Technical Voice and Email Support.- Provide Tier 2 Support to our Broadband Partners like Adelphia, Earthlink, Verizon, Cox, Time Warner, Bell Canada, Charter, and other ISP’s in the US, Canada and Europe.Specialties:  network management, network and system administration on a Windows 2000/2003/2008 Server environment managing, maintaining, troubleshooting and implementing Windows 2000/2003/2008 Active Directory managing, maintaining, troubleshooting and implementing Microsoft Exchange Server 2000/2003/2007 wired and wireless infrastructure WAN/LAN network planning, designing, installation, administration, maintenance and troubleshooting