Hans Cheryvio Email & Phone Number

Boston, Ma, Us

• Ensured team member performance by providing supervision, evaluation and training on software systems. • Managed an average of 70+ inbound calls a day. • Exceeded all center volume, sales and customer satisfaction goals, achieving up 115%, 135% and 110 % targets, respectfully. • Collected information and resolved customer concerns in a timely manner. • Established customer confidence by actively listening to their concerns and giving appropriate feedback.

Dav-El/Bostoncoach

Dav El Chauffeured Transportation Network

Medford, Ma

• Answered 60-80 inbound calls per day to address customer inquiries, resolved issues, and provided information on new products and services. • Handled complicated customer inquiries patiently. • Obtained customer feedback and made process changes accordingly. • Provided training assistance to colleagues, leading to improved team performance and peer recognition

Boston, Massachusetts, United States

• Opened and closed the store, which included counting cash drawers and making bank deposits.• Assisted 20-30 customers on a daily basis.• Recommended and helped customers select merchandise based on their needs.• Created strong, meaningful connections with team members which led to an increase in general morale within

Information Technology

Education record