Facilities Manager / Assistant Facilities Manager
CBRE Limited in Nomura Asia Limited (Investment Banking & Finance)As a part of this job role, I oversaw portfolio by promoting and implementing strategic space planning. Other duties of mine were managing corporate real estate planning and operations which included space allocation/planning, asset inventory management, corporate services, furniture vendor, copy room, and mail services. Further, I implemented best practices to improve processes/systems and increase client satisfaction.Moreover, I provided proactive support in procurement and vendor management initiatives as well as supported facility-specific cost control aimed at gaining significant savings. One of my key tasks was to spearhead MAC (Move-Add-Change) project at different locations across the region. Lastly, I collaborated with the engineering team on several issues including building maintenance, such as smoke detectors, sprinkler systems, emergency lighting, and HVAC.Key Achievements:➢ Gained 95%+ satisfaction from users by successfully managing soft service in the office.➢ Secured cost by 5 - 8% each year through strategic plans and initiatives.➢ Accomplished 90%+ KPI and client satisfaction scores by performing with a high degree of accuracy.➢ Led floor management team to ensure 100% compliance with organisational guidelines and policies.➢ Spearheaded hard service in office to maintain critical equipment including CRAC, UPS, and PDU.➢ Performed space management for overseeing space allocation/planning in the office.➢ Ensured departmental compliance with OSHA / EH&S regulations for maintaining seamless workflow.➢ Cultivated and maintained strong business relationships with landlords, building management, and clients.➢ Leveraged financial management skills to develop and manage functional budgets and deliver regular reports.➢ Delivered cross-functional representation for CRE in the region through close collaboration with counterparts in IT, procurement, security, and operations.
