Hans Howard Email and Phone Number
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
Hans Howard's Location
Phoenix, Arizona, United States, United States
Hans Howard's Contact Details
Hans Howard work email
- Valid
- Valid
Hans Howard personal email
n/a
Hans Howard phone numbers
About Hans Howard
Throughout my career I’ve performed successfully in a solid variety of roles (manager, data analyst, field / phone / network tech, trainer, training developer, dispatcher, advocate, collections, contractor, payroll, sales / cold calling / estimator, analyst, consultant, TAC support). I have a proven track record completing projects (on time, on profit, and on quality) both working alone and in a team environment.
Hans Howard's Current Company Details
Chargepoint
View
Mercenary of Truth & Efficiency
254 E. Hacienda Avenue, Campbell, CA 95008-6901, US
- Website:
- chargepoint.com
- Employees:
- 501
Hans Howard Work Experience Details
-
Senior Data EngineerChargepoint Aug 2021 - PresentCampbell, Ca, Us• Developed performance management metric suite and associated reporting for the IT Department• Identified and executed myriad improvements needed in processes and ticketing• Implemented Change Management mechanism for the team in Jira• Built out historical data set for tracking trends in arrival, contact rate, MTTR & customer satisfaction
-
Business Analytics And Operations Manager At Chargepoint, Inc.Chargepoint Dec 2015 - Aug 2021Campbell, Ca, Us• Worked cross functionally with Product Management Team & Engineering to scope and prioritize enhancements to our mobile app and station management system that allowed me to build out an automated response mechanism for FAQ’s, saving thousands of dollars in human effort each month• Developed and maintained Quarterly Business Review reporting & analysis• Worked cross functionally with several teams to roll out a new RMA utility eliminating nearly all error-prone “swivel chair manual copy paste“ steps from Support hardware replacement process o Freeing up 2 FTE worth of manual effort on our fulfillment team, vastly improving the data sets around part replacement and materially reducing the manual effort for agents processing a part replacement• Developed a “Station Health Check” utility in based on the management system SOAP API allowing agents to simply plug in a station identifier, rather than clicking through several screens in the management system• Built out a new system to improve driver experience reporting station faults over the phone to our Level 1 team, incorporating an automated station health check, issue specific data points for agent to capture & supplicate ticket check (multiple drivers will report the same station), keeping driver communications separate from station owners while letting driver know when the issue was resolved o Material improvements in Customer Satisfaction while reducing duplicate tickets in Level 2 pipeline• Served entire company in the realm of Support analysis and reporting with fast turn-around times and high user satisfaction
-
Technical Support ManagerChargepoint Aug 2014 - Dec 2015Campbell, Ca, Us• Designed & implemented performance management metric suite• Updated and formalized Advanced Support Engineer training• Drove accountability and commitment to excellence• Drove effort to create curated, peer reviewed Knowledge Base for Support Engineers• Performed detailed analysis on ticket arrival and worked cross functionally with engineering team on solutions to help automate ticket triage• Developed, deployed, supported & documented Proactive Monitoring Suite (ensuring fast action on any station reporting as faulted on our management platform) for the ChargePoint Assure entitlement o Developed, deployed, supported & documented customer facing reporting to be included in the Assure entitlement o Stood up internal performance management reporting and processes to ensure SLA’s were achieved• Managed high level escalations• Successfully negotiated deployment details of massive prototype enhanced support program for top customer
-
Customer Support EngineerChargepoint Feb 2014 - Aug 2014Campbell, Ca, Us• Founding Member AZ Support team• Worked with our new team to stand up the first ChargePoint Arizona office • Learned the business, systems and opportunities in a very dynamic environment going through the growing-pains of a successful start-up
-
Business Systems ConsultantPace Nov 2011 - Feb 2014Saltaire, West Yorkshire, GbDeveloped processes and played a leading role in a wide variety of both internal & billable partner facing engagements - CPE & management system interoperability testing (including defect investigation & documentation) - Customer experience life cycle analysis - No fault found equipment return analysis - Bulk data collection analysis & reporting - Top call driver analysis & reporting - Call back rate analysis & reporting - Remote management CPE parameter threshold study & use case definition - Agent KPI (AHT, FCR, CSAT, XFER) performance & incentive reporting - Call flow analysis, optimization & creation - Predictive modeling in support of professional services sales cycles - In depth business process analysis supporting new-hire training development - Call center forecasting (over-under reports, head count & seat recommendations)Completed Certified Business Analysis Professional (CBAP v2) & PMP online courses Completed PHP / MySQL online course -
Product SupportPace Jul 2006 - Nov 2011Saltaire, West Yorkshire, GbConsistently delivered accurate and on-time reporting for a wide variety of analytical effortsDeveloped & delivered training material / lab work, improving agent performanceEarned CompTIA A+ (IT Technician) & Network+ certificationsCrafted executive summaries based on call center metric reporting, and duty desk logsResponsible for high visibility technical escalations (documentation and resolution)
-
Technical Answer Center Engineer2Wire Jun 2005 - Jun 2006UsInternational support for enterprise level software (CPE & CPE management systems) - Researching, replicating, documenting & resolving / escalating partner issues - Coodinating communication between partners and internal departments - Environment configuration for issue replication - On call for critical partner issues -
Founding Partner - Technical OperationsComputer Problem Solvers Llc Feb 2003 - Jun 2004Developed all business process infrastructures and delivered training to employeesManaged business customer assessment, sales cycle, service assurance and invoicingHandled & tracked all technical & customer service escalationsTracked job-volume, advertising, cash flow, inventory, escalation, & customer data / trendingResponsible for all aspects of HR, payroll, & work force management
-
Dispatcher / Office ManagerAdvanced American Movers Llc Nov 2001 - Jan 2003Started as dispatcher, responsible for worker / driver recruitment & job resolutionEstablished Tucson branch, preparing site, hiring work force, & documenting all steps for future use - Designed & maintained data flow & tracking systems for all aspects of branch operations - This branch turned a profit every month of operation from its first pay period to last
Hans Howard Skills
Management
Technical Support
Network Administration
Troubleshooting
Enterprise Software
Testing
Integration
Call Centers
Business Analysis
Tcp/ip
Professional Services
Business Process
Networking
A+ Certified
Call Center
Analytics
Hardware
Project Management
Business Intelligence
Business Process Improvement
Sql
Windows Server
Mysql
Software Project Management
Quality Assurance
Iptv
Linux
Technical Writing
Microsoft Excel
Ethernet
Dsl
Php
Software Design
Call Center Analytics
Development And Delivery Of Training
Business Process Design
System Architecture
Certifications
Requirements Analysis
Program Management
Process Improvement
Product Lifecycle Management
Test Planning
Performance Management
Apis
Net+ Certified
Tactical Analytics
Predictive Modeling
Call Center Forecasting
Hans Howard Education Details
-
Collins CollegeInformation Technology -
Collins CollegePc / Network Technology
-
East Valley Institute Of TechnologyComputer Repair
Frequently Asked Questions about Hans Howard
What company does Hans Howard work for?
Hans Howard works for Chargepoint
What is Hans Howard's role at the current company?
Hans Howard's current role is Mercenary of Truth & Efficiency.
What is Hans Howard's email address?
Hans Howard's email address is me****@****ard.com
What is Hans Howard's direct phone number?
Hans Howard's direct phone number is +140884*****
What schools did Hans Howard attend?
Hans Howard attended Collins College, Collins College, East Valley Institute Of Technology.
What skills is Hans Howard known for?
Hans Howard has skills like Management, Technical Support, Network Administration, Troubleshooting, Enterprise Software, Testing, Integration, Call Centers, Business Analysis, Tcp/ip, Professional Services, Business Process.
Who are Hans Howard's colleagues?
Hans Howard's colleagues are Naran K., Josef Schwarz, Prashant Bhatt, Kenya Giles, Sebastian Liem, Bernard T., Arthur Kegels.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial