Hans Scheepers Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam

Manage and coach Sales Services employeesSet and monitor the departmental goals together with Director Sales ServicesCreate proactive environment within the teamEnsure a healthy, pleasant working atmosphere and culture within the department based on trustClose cooperation with all departments within the organisation at national and international levelImplement, manage and develop new processes for the CS team and customersContribute to Customer DaysRelationship management of specific customers or groupsCarry out job interviews and hire peopleAssisting in operational activities if necessarySupport and cooperate with the Sales teamParticipate meetings on Environment, Health and Safety

Schiphol-Rijk

Coordinate the daily activities of the Customer Service / Order Management Team for the European (Distributor) business and liaise with all Valeant / Bausch + Lomb Customer Service Managers Seeking constantly opportunities in and outside the organization to improve processes to enhancethe service to the Customer and make sure these improvements are followed up by all StakeholdersHire new people and make sure all team members are trained as per SOP’sAuditee for internal and external audits Responsible for individual and team goal setting (KPI’s), mid-year reviews and year-end reviews forthe Customer Service / Order Management Team.This includes as well supporting and guiding Individual Development Programs for team membersReplace the Manager Order Management during his absence.

Schiphol-Rijk

Senior point of contact who actively serves customer expectations and makes sure this is being followed up by all stake holders.Make sure agreements from the SLA are being met, review these during quarterly and supplier business meetings and implement new Key accounts and improvements in service to the customers.

Barcelona Area, Spain

One of the main tasks is to ensure there is a seamless transition from Implementation into BAU Monitor credit limits and customer performance for card usage, advise on best practices, make recommendations to improve compliance policy and monitor progress towards rebates.Leader in communication to customers in case of escalationsDetect potential fraudulent card activities

Barcelona Area, Spain

Department: Commercial Cards;Senior point of contact, post implementation for customers and their Program Administrators (PA)Client satisfaction: create opportunities for proactive program improvementGrow programs, provide useful benchmarking data and work with customers to develop case studies and references

Barcelona Area, Spain

- exportplanning from Spain to Belgium and Holland;- first point of contact for customers in Spain, Holland and Belgium;- responsible for the complete Back Office of the Barcelona office.

Management

Spanish Language