Hans Terlaak Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞𝐝 𝐦𝐲 𝐬𝐭𝐫𝐨𝐧𝐠 𝐛𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐢𝐧 𝐈𝐂𝐓, 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐨𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐬𝐭𝐚𝐟𝐟 𝐚𝐜𝐫𝐨𝐬𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐫𝐞𝐚𝐬.► Unified Technology and Digital Transformation teams, delivering an increase in operational efficiency and improved client service consistency and experience.► Created and implemented a strategic technology roadmap that modernised core systems and improved security compliance with zero disruption to ongoing business operations.► Led cybersecurity initiatives that safeguarded sensitive client data, and maintained cyber insurability compliance rating with no security breaches reported during my tenure.► Transitioned the organisation from manual processes to modern applications, increasing data accessibility and enabling data-driven decision-making that reduced operational costs.

South Australia, Australia

𝐋𝐞𝐝 𝐭𝐡𝐞 𝐈𝐂𝐓 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐚𝐬 𝐚 𝐤𝐞𝐲 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐢𝐧 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐛𝐨𝐭𝐡 𝐨𝐫𝐠𝐚𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 𝐚𝐧𝐝 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧. ► Restructured ICT services during a critical transformation, reducing operational costs while stabilising technology platforms with 50% fewer resources.► Embedded Lean principles in ICT operations, resulting in increased in team productivity and faster project delivery times.► Delivered critical technology projects, including the deployment of secure communication systems across a multi-site organisation, ensuring safety and connectivity for over 1,000 employees and clients.

Melbourne, Victoria, Australia

𝐒𝐤𝐢𝐥𝐥𝐞𝐝 𝐢𝐧 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐨𝐫𝐠𝐚𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐡𝐚𝐧𝐠𝐞 𝐚𝐧𝐝 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐢𝐧𝐠 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐛𝐲 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐰𝐞𝐥𝐥-𝐩𝐥𝐚𝐧𝐧𝐞𝐝, 𝐢𝐦𝐩𝐚𝐜𝐭𝐟𝐮𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬.► Led nationwide governance initiatives, ensuring strategic alignment and delivering transformation projects that exceeded client satisfaction.► Built a national team, driving collaboration across multiple states and ensuring the successful implementation of operational changes ahead of schedule.► Delivered complex project outcomes, enhancing operational processes while delivering key results under budget.

Australia

𝐀𝐝𝐯𝐢𝐬𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐧 𝐈𝐂𝐓 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬, 𝐨𝐟𝐟𝐞𝐫𝐢𝐧𝐠 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞𝐢𝐫 𝐧𝐞𝐞𝐝𝐬.► Advised clients on ICT strategies, streamlining operations to reduce their operating costs by an average of 35%► Developed business improvement plans that resulted in more efficient workflows and quicker decision-making processes.

Scoresby, Australia

𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐭 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐭𝐞𝐚𝐦 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐦𝐚𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐨𝐯𝐞𝐫𝐚𝐥𝐥 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞.► Partnered with the CEO to craft and implement strategic initiatives that increased operational efficiency and business risk.► Led risk mitigation efforts, ensuring long-term sustainability and protecting the business from future disruptions.► Optimised client service delivery processes, improving client satisfaction rates through digital transformation projects.

Notting Hill, Australia

𝐋𝐞𝐝 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐭𝐡𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐫𝐨𝐥𝐥𝐨𝐮𝐭 𝐨𝐟 𝐚 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 𝐚𝐢𝐦𝐞𝐝 𝐚𝐭 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐟𝐨𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐝𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐬𝐮𝐩𝐩𝐥𝐲 𝐜𝐡𝐚𝐢𝐧 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬.► Consolidated five 3PL warehouses into a central operation, saving the company $500K annually in warehousing and logistics costs.► Led process optimisation efforts that reduced operational inconsistencies, boosting productivity across the security reseller network.► Revitalised underperforming teams, significantly improving ANZ security operations' sustainability and financial performance.

Camberwell, Australia

𝐋𝐞𝐝 𝐭𝐡𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐈𝐂𝐓 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, 𝐞𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐚𝐧𝐝 𝐧𝐮𝐫𝐭𝐮𝐫𝐢𝐧𝐠 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐜𝐞𝐧𝐭𝐫𝐞𝐝 𝐨𝐧 𝐜𝐥𝐞𝐚𝐫, 𝐦𝐞𝐚𝐬𝐮𝐫𝐚𝐛𝐥𝐞 𝐠𝐨𝐚𝐥𝐬 𝐭𝐡𝐚𝐭 𝐚𝐥𝐢𝐠𝐧 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐧𝐞𝐞𝐝𝐬.► Implemented automation and data-driven solutions to reduce organisational risk from manual processes.► Secured a $2.25M annual return to budget through contract renegotiations, stronger, equitable SLAs, and abatements.► Launched real-time performance indicators and rolled out a nationwide call centre solution with sustainable call management

Melbourne, Australia

𝐀𝐬 𝐚 𝐬𝐞𝐧𝐢𝐨𝐫 𝐈𝐂𝐓 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞, 𝐈 𝐥𝐞𝐚𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠, 𝐝𝐫𝐢𝐯𝐞 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭𝐬, 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲. 𝐀𝐝𝐯𝐚𝐧𝐜𝐢𝐧𝐠 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐒𝐭𝐚𝐭𝐞 𝐚𝐧𝐝 𝐅𝐞𝐝𝐞𝐫𝐚𝐥 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐰𝐡𝐢𝐥𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐫𝐢𝐬𝐤𝐬 𝐰𝐚𝐬 𝐚 𝐤𝐞𝐲 𝐟𝐨𝐜𝐮𝐬.► Provided high-level ICT advice and led large-scale ICT projects.► Relocated the department with minimal disruption to business operations, ensuring exceptional stakeholder management with staff, construction, and fitout teams.► Established the department’s first PMO using PRINCE2® methodology.► Delivered two high-profile infrastructure projects valued at over $3.9M, achieving all key milestones within budget constraints.

Melbourne, Victoria, Australia

𝐑𝐨𝐲𝐚𝐥 𝐌𝐞𝐥𝐛𝐨𝐮𝐫𝐧𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐨𝐟 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 (𝐑𝐌𝐈𝐓) 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲- 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭► Delivered Business Analyst and Project Management services, driving ICT and process improvements across various business units and faculties.► Identified and initiated opportunities to optimise and leverage existing hardware and software infrastructure.► Provided strategic architectural recommendations aligned with business requirements.► Established and enhanced a sustainable support structure for the university’s SAP Business Warehouse.𝐎𝐫𝐢𝐜𝐚 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚 𝐏𝐭𝐲. 𝐋𝐭𝐝.- 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫► Led and maintained complex project teams throughout the project lifecycle.► Developed and presented million-dollar business proposals and cases for funding approval.► Streamlined inventory management processes by optimising ‘BackOffice’ operations.► Mentored junior project staff, fostering their development and growth.𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐟 𝐍𝐚𝐭𝐮𝐫𝐚𝐥 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬 & 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭- 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭► Directed the digitisation of private and Crown land parcels into the State Government Land Information Management Systems (LIMS).► Ensured data accuracy and integrity within LIMS, overseeing the collection and assignment of land-related data.► Facilitated the dissemination of LIMS and led training sessions to ensure proper system usage and adoption.

Master Of Business Administration - Mba

Post Graduate Diploma (Tech. Mgt.)

Post Graduate Certificate (Tech. Mgt.)

Diploma Of Management

Certificate Iv Human Resource Operations