𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞𝐝 𝐦𝐲 𝐬𝐭𝐫𝐨𝐧𝐠 𝐛𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 𝐢𝐧 𝐈𝐂𝐓, 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐭𝐨 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐨𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐬𝐭𝐚𝐟𝐟 𝐚𝐜𝐫𝐨𝐬𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐫𝐞𝐚𝐬.► Unified Technology and Digital Transformation teams, delivering an increase in operational efficiency and improved client service consistency and experience.► Created and implemented a strategic technology roadmap that modernised core systems and improved security compliance with zero disruption to ongoing business operations.► Led cybersecurity initiatives that safeguarded sensitive client data, and maintained cyber insurability compliance rating with no security breaches reported during my tenure.► Transitioned the organisation from manual processes to modern applications, increasing data accessibility and enabling data-driven decision-making that reduced operational costs.

𝐋𝐞𝐝 𝐭𝐡𝐞 𝐈𝐂𝐓 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧, 𝐩𝐨𝐬𝐢𝐭𝐢𝐨𝐧𝐢𝐧𝐠 𝐭𝐡𝐞 𝐝𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐚𝐬 𝐚 𝐤𝐞𝐲 𝐩𝐚𝐫𝐭𝐧𝐞𝐫 𝐢𝐧 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐛𝐨𝐭𝐡 𝐨𝐫𝐠𝐚𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 𝐚𝐧𝐝 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧. ► Restructured ICT services during a critical transformation, reducing operational costs while stabilising technology platforms with 50% fewer resources.► Embedded Lean principles in ICT operations, resulting in increased in team productivity and faster project delivery times.► Delivered critical technology projects, including the deployment of secure communication systems across a multi-site organisation, ensuring safety and connectivity for over 1,000 employees and clients.

𝐒𝐤𝐢𝐥𝐥𝐞𝐝 𝐢𝐧 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐨𝐫𝐠𝐚𝐧𝐢𝐬𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐡𝐚𝐧𝐠𝐞 𝐚𝐧𝐝 𝐬𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐞𝐧𝐢𝐧𝐠 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐛𝐲 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐰𝐞𝐥𝐥-𝐩𝐥𝐚𝐧𝐧𝐞𝐝, 𝐢𝐦𝐩𝐚𝐜𝐭𝐟𝐮𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬.► Led nationwide governance initiatives, ensuring strategic alignment and delivering transformation projects that exceeded client satisfaction.► Built a national team, driving collaboration across multiple states and ensuring the successful implementation of operational changes ahead of schedule.► Delivered complex project outcomes, enhancing operational processes while delivering key results under budget.

𝐀𝐝𝐯𝐢𝐬𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐨𝐧 𝐈𝐂𝐓 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬, 𝐨𝐟𝐟𝐞𝐫𝐢𝐧𝐠 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐭𝐨 𝐭𝐡𝐞𝐢𝐫 𝐧𝐞𝐞𝐝𝐬.► Advised clients on ICT strategies, streamlining operations to reduce their operating costs by an average of 35%► Developed business improvement plans that resulted in more efficient workflows and quicker decision-making processes.

𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐭 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐭𝐞𝐚𝐦 𝐭𝐨 𝐞𝐧𝐡𝐚𝐧𝐜𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐦𝐚𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐨𝐯𝐞𝐫𝐚𝐥𝐥 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞.► Partnered with the CEO to craft and implement strategic initiatives that increased operational efficiency and business risk.► Led risk mitigation efforts, ensuring long-term sustainability and protecting the business from future disruptions.► Optimised client service delivery processes, improving client satisfaction rates through digital transformation projects.

𝐋𝐞𝐝 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐭𝐡𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐫𝐨𝐥𝐥𝐨𝐮𝐭 𝐨𝐟 𝐚 𝐩𝐫𝐨𝐠𝐫𝐚𝐦 𝐚𝐢𝐦𝐞𝐝 𝐚𝐭 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐬𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐢𝐧𝐠 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐟𝐨𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐝𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐬𝐮𝐩𝐩𝐥𝐲 𝐜𝐡𝐚𝐢𝐧 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬.► Consolidated five 3PL warehouses into a central operation, saving the company $500K annually in warehousing and logistics costs.► Led process optimisation efforts that reduced operational inconsistencies, boosting productivity across the security reseller network.► Revitalised underperforming teams, significantly improving ANZ security operations' sustainability and financial performance.

𝐋𝐞𝐝 𝐭𝐡𝐞 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐨𝐟 𝐈𝐂𝐓 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬, 𝐞𝐧𝐡𝐚𝐧𝐜𝐢𝐧𝐠 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐚𝐧𝐝 𝐧𝐮𝐫𝐭𝐮𝐫𝐢𝐧𝐠 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐜𝐞𝐧𝐭𝐫𝐞𝐝 𝐨𝐧 𝐜𝐥𝐞𝐚𝐫, 𝐦𝐞𝐚𝐬𝐮𝐫𝐚𝐛𝐥𝐞 𝐠𝐨𝐚𝐥𝐬 𝐭𝐡𝐚𝐭 𝐚𝐥𝐢𝐠𝐧 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐧𝐞𝐞𝐝𝐬.► Implemented automation and data-driven solutions to reduce organisational risk from manual processes.► Secured a $2.25M annual return to budget through contract renegotiations, stronger, equitable SLAs, and abatements.► Launched real-time performance indicators and rolled out a nationwide call centre solution with sustainable call management

𝐀𝐬 𝐚 𝐬𝐞𝐧𝐢𝐨𝐫 𝐈𝐂𝐓 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞, 𝐈 𝐥𝐞𝐚𝐝 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐩𝐥𝐚𝐧𝐧𝐢𝐧𝐠, 𝐝𝐫𝐢𝐯𝐞 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭𝐬, 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐰𝐢𝐭𝐡 𝐚 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲. 𝐀𝐝𝐯𝐚𝐧𝐜𝐢𝐧𝐠 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐒𝐭𝐚𝐭𝐞 𝐚𝐧𝐝 𝐅𝐞𝐝𝐞𝐫𝐚𝐥 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐰𝐡𝐢𝐥𝐞 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐫𝐢𝐬𝐤𝐬 𝐰𝐚𝐬 𝐚 𝐤𝐞𝐲 𝐟𝐨𝐜𝐮𝐬.► Provided high-level ICT advice and led large-scale ICT projects.► Relocated the department with minimal disruption to business operations, ensuring exceptional stakeholder management with staff, construction, and fitout teams.► Established the department’s first PMO using PRINCE2® methodology.► Delivered two high-profile infrastructure projects valued at over $3.9M, achieving all key milestones within budget constraints.

𝐑𝐨𝐲𝐚𝐥 𝐌𝐞𝐥𝐛𝐨𝐮𝐫𝐧𝐞 𝐈𝐧𝐬𝐭𝐢𝐭𝐮𝐭𝐞 𝐨𝐟 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 (𝐑𝐌𝐈𝐓) 𝐔𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲- 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭► Delivered Business Analyst and Project Management services, driving ICT and process improvements across various business units and faculties.► Identified and initiated opportunities to optimise and leverage existing hardware and software infrastructure.► Provided strategic architectural recommendations aligned with business requirements.► Established and enhanced a sustainable support structure for the university’s SAP Business Warehouse.𝐎𝐫𝐢𝐜𝐚 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚 𝐏𝐭𝐲. 𝐋𝐭𝐝.- 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫► Led and maintained complex project teams throughout the project lifecycle.► Developed and presented million-dollar business proposals and cases for funding approval.► Streamlined inventory management processes by optimising ‘BackOffice’ operations.► Mentored junior project staff, fostering their development and growth.𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐟 𝐍𝐚𝐭𝐮𝐫𝐚𝐥 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬 & 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭- 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭► Directed the digitisation of private and Crown land parcels into the State Government Land Information Management Systems (LIMS).► Ensured data accuracy and integrity within LIMS, overseeing the collection and assignment of land-related data.► Facilitated the dissemination of LIMS and led training sessions to ensure proper system usage and adoption.