Within IKEA NL responsible for high standard payment solutions meeting the customer expectations, reflecting a compliant, efficient and seamless payment experience across all channels to reach optimal conversion and operational excellence for customers and co-workers. This includes project based implementation of new payment solutions, operational management of payment systems, release management, software testing, LCM, trouble shooting, liaison with banks, providers / acquirers, hardware… Show more Within IKEA NL responsible for high standard payment solutions meeting the customer expectations, reflecting a compliant, efficient and seamless payment experience across all channels to reach optimal conversion and operational excellence for customers and co-workers. This includes project based implementation of new payment solutions, operational management of payment systems, release management, software testing, LCM, trouble shooting, liaison with banks, providers / acquirers, hardware and software suppliers etc., training and knowledge anchoring and many other Payments related aspects. As matrix responsible I am the point of contact for the Dutch IKEA stores regarding all Payments related issues and provide support where needed. Show less

Working as Project Subject Matter Expert for the SAREC+ project (Sales Reconciliation project: centralization of the complete sales reconciliation process via a web-based tool), I was jointly responsible for the implementation strategy; i.e. communication, learning, pilot and rollout planning which was validated together with the project implementation manager.Part of this included the creation and delivery of a communication plan, the learning/teaching strategy, an implementation manual, a… Show more Working as Project Subject Matter Expert for the SAREC+ project (Sales Reconciliation project: centralization of the complete sales reconciliation process via a web-based tool), I was jointly responsible for the implementation strategy; i.e. communication, learning, pilot and rollout planning which was validated together with the project implementation manager.Part of this included the creation and delivery of a communication plan, the learning/teaching strategy, an implementation manual, a pilot plan, a cutover and roll-back plan and a business handover plan. In addition, by defining adequate and measurable KPIs and ensuring that they were used before, during and after a country pilot, the task was to prove the business case.Furthermore, my task was to work with the host country organization to ensure organizational readiness (communication and preparatory activities at country and store level) Show less

As Project manager I was responsible for implementing Express Check Out (Self scanning) and Closed Cash Handling in IKEA Netherlands within the frames of IKEA Global Payments. Main tasks of my assignment were to implement the solutions in a pilot store, coordination and performing the implementation of all stores , securing build up of competence, set up a country roll out / roll back plan, set up and execute training plans, coordinate all cooperation and communication with the global… Show more As Project manager I was responsible for implementing Express Check Out (Self scanning) and Closed Cash Handling in IKEA Netherlands within the frames of IKEA Global Payments. Main tasks of my assignment were to implement the solutions in a pilot store, coordination and performing the implementation of all stores , securing build up of competence, set up a country roll out / roll back plan, set up and execute training plans, coordinate all cooperation and communication with the global project team, reporting defects and errors, support store super users, follow up and measure KPI figures and new working routines and coaching, support and motivation of the stores. Show less

As retail specialist within the CCH (Closed Cash Handling) project, I was responsible for delivering business value to the receiving organisations, help them reach adoption in using the new system and the new working methods in a proper and confident way and fully understand why we change our way of working. Furthermore, I advised stakeholders, decided on CCH issues in coordination with Payments globally, drove assigned tracks with the CCH project and managed vendor contacts.