Hans Wikberg Email & Phone Number

Aurora, Co, Us

Aurora, Colorado, United States

Managing customer service calls, resolving issues end-to-end with professionalism and efficiency.Processing service tickets with comprehensive documentation and follow-up notes.Handling escalation calls in supervisory capacity when management was unavailable.

Greenwood Village, Colorado, United States

Coordinated orders with distributors and warehouses to ensure timely and accurate delivery for customers.Supported customers with returns, warranty claims, and general inquiries, offering efficient resolutions.Provided consistent support to warehouses, guiding them on return processes and enhancing communication flow.Developed process documentation for customer service operations to streamline training for new hires.Took on supervisor escalation calls as needed, assisting in high-level customer service situations.

Hudson Oaks

Plano, Texas, United States

Oversaw ticket prioritization and escalations for network and power outages across PepsiCo, FritoLay, and Tropicana locations.Communicated with site personnel and coordinated with utility providers for expedited resolutions.Ensured smooth implementation of major network changes, reducing operational disruptions.

Ennis, Texas, United States

Held multiple roles including Quality Assurance, Tier 2 Support, and Team Leader, ensuring high performance across the support team.Conducted coaching and quality assessments, enhancing agent efficiency and customer satisfaction.Managed inbound and outbound customer calls, providing Tier 2 support to resolve complex technical issues.