Hans Arz Email and Phone Number
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I’m the Founder and CEO at Micado. We combine our expertise in CRMs and data analytics to provide exceptional customer insights within Salesforce, the world's #1 CRM.Leverage Micado’s C360+ Analytics Platform to provide actionable insights that empower your customer success and sales teams to operate with unmatched efficiency, improve revenue retention and deliver a best-in-class customer experience.◾️Why Salesforce?Salesforce is the world's #1 CRM with over 150,000 customers worldwide, offering a powerful platform for managing customer relationships. However, many organisations struggle to fully leverage its capabilities. ◾️Why Us As a trusted Salesforce Partner, we help our clients unlock the full potential of Salesforce. We integrate and consolidate data across all platforms (not just Salesforce) providing our clients with insights that drive better decision-making for their team.What truly sets Micado apart is our unique combination of Salesforce and data analytics expertise and experience delivering genuine business outcomes.We work closely with our clients to understand their goals and objectives, so we can deliver a significant ROI, not just pretty dashboards that never get used. ◾️ResultsOur clients have been able to improve their customer experiences, increase revenue retention and unlock hidden opportunities, all from within their Salesforce platform.Our focus on outcomes means that our clients see a measurable return on their investment. Some of our notable customer successes stories include:▪️ Helping Xero’s sales team to increase the effectiveness of cross-sell and upsell opportunities▪️ Empower Fisher Funds double their client engagement▪️ Enabling Spark's sales teams to identify hot leads and increase efficiency in retaining customersSee more of our clients and case studies at https://www.micado.ai/customers.◾️ContactIf you're interested in learning more about how Micado can help your organisation, please visit our website or contact me directly on LinkedIn or email. 💻https://www.micado.ai/✉️hans.arz@micado.ai📞+64 272 713 177
Micado
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Founder And CeoMicado Aug 2018 - PresentAuckland, Auckland, NzMicado is a Data Intelligence company. We turn data into actionable insights to enable organizations accelerate growth, scale, and transform their business.Micado's Data Insights Platform helps businesses provide exceptional customer experiences by empowering Sales & Marketing professionals with smart, actionable customer insights embedded in their CRM. We help businesses to Win, Grow and Retain customers.We help businesses set the right data strategy and help shape a data driven culture in which data insights are considered as strategic assets when it comes to decision making.
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Agile Product Owner, Salesforce Einstein AnalyticsSpark New Zealand Oct 2015 - Jul 2018Auckland, Auckland, NzHans led the development and adoption of customer insights and data strategies in Salesforce to increase Marketing and Sales Effectiveness. Working with Salesforce Service Cloud, Marketing Cloud and Sales Cloud over the past 3 years, Hans established Data Strategy and shaped a data driven culture in which people leaders across Spark value data and customer insights as a strategic asset in decision making. Using Einstein Analytics, Hans led the development of the ‘Delta Analytics Application’ – a tool to designed to provide a 360° customer view, reports as a self-service capability and qualified sales leads to up-sell or retain at risk customers. In 2017 Hans was invited by Salesforce to present our innovative customer analytics solution at the Dreamforce Conference in San Francisco, where more than 170,000 people from around the world attended. Achievements: • Realized a 9-fold increase in Marketing effectiveness (increased sales conversion from 9% to 78%)• Realized a 30% increase in Sales effectiveness -
Portfolio Manager, Cloud ServicesSpark New Zealand Mar 2014 - Oct 2015Auckland, Auckland, NzThe Spark Cloud Business Unit is a $500 Million business and includes renounced Cloud Service Providers Revera, CCL and Appserv.Hans was accountable for providing strategic competitive analysis and direction supported by market intelligence to develop the Cloud portfolio growth strategies and ultimately drive market share and profitability growth. Hans was responsible for the portfolio product life-cycle management, driving operational excellence with a focus on an end to end customer experience for all products and services within the Spark Cloud Business Unit.
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Business Transformation Lead - Cloud ServicesSpark New Zealand Jul 2013 - Mar 2014Auckland, Auckland, NzProviding startegic analysis on Cloud Products and Services.Worked with McKinsey on the transformation of Data Centre services and operations as part of Spark's Turnaround Program.
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Practice Lead Business Analysis & ConsultingSpark New Zealand Feb 2012 - Jul 2013Auckland, Auckland, NzLed a team of 17 Business Analysts & Consultants. Developed and re-defined the Business Analysis practice and capabilities within the Professional Services team. Hans was responsible for developing and maintaining a strategic outlook, drive innovation, build a framework & methodology and provide quality assurance for all Business Analysis services provided to customers.
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Speaker At Downstream 2018 Customer ConferenceConferenz Mar 2018 - Mar 2018I had the pleasure to speak about ‘THE AGE OF THE CUSTOMER AND ARTIFICIAL INTELLIGENCE’.No doubt, the Age of the Customer has transformed expectations - being able to extract relevant communications information in real-time and cross reference it with contextually relevant insights is key. In this talk I explored how customers have changed their behaviour and values. I shared my views on how AI and real-time analytics combined with new technologies will transform the future of the Sales Profession and Customer Experience and provided a 5-step approach to addressing this eminent challenge. The session was rounded up by sharing Spark’s success story of creating customer insights using Salesforce’s AI solution - Einstein Analytics. It was rewarding to do a live demonstration of the Customer Analytics App I was privileged to build and implement at Spark.
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Speaker At DreamforceSalesforce Oct 2017 - Oct 2017San Francisco, California, UsDreamforce is Salesforce's annual user conference and the largest software conference in the world. In 2017 it was held in San Francisco from 6 to 9 November. The conference was truly an innovation hub and learning event of the year. There were in total 171,000 attendees and more than 3,200 breakout sessions. The conference offered ample occasion to learn about the latest innovations and trends. I had the privilege to present Spark's success story, of increasing sales and marketing effectiveness and creating a better customer experience using Einstein Analytics.View the video of our presentation here: https://www.salesforce.com/video/1756532/Read the published Spark Case Study using Einstein Analyticshttps://www.salesforce.com/products/einstein-analytics/customer-stories/spark-nz/ -
Senior Business Analyst (Strategic Initiatives)Gen-I Dec 2009 - Feb 2012Auckland, Nz -
Senior Business Analyst (Managed Services)Gen-I Jun 2008 - Dec 2009Auckland, Nz
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Business AnalystAuckland University Of Technology Feb 2007 - May 2008Auckland, NzAccreditation & Quality Assurance -
Business AnalystBechtle Plc Sep 2006 - Feb 2007Neckarsulm, DeDevelopment of Management Tools -
Managing DirectorAbakus Consulting Jan 2006 - Feb 2007Us -
Business Analyst, Financial Analyst, Kpi AnalystVarious Companies 2003 - 2006Dubai, Ae
Hans Arz Skills
Hans Arz Education Details
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Auckland University Of TechnologyManagement -
Heilbronn UniversityManagement
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Waterford Institute Of TechnologyManagement
Frequently Asked Questions about Hans Arz
What company does Hans Arz work for?
Hans Arz works for Micado
What is Hans Arz's role at the current company?
Hans Arz's current role is Founder and CEO at Micado | Salesforce Partner | Evangelist for Data Driven Customer Success and Automation.
What is Hans Arz's email address?
Hans Arz's email address is ar****@****ail.com
What schools did Hans Arz attend?
Hans Arz attended Auckland University Of Technology, Heilbronn University, Waterford Institute Of Technology.
What skills is Hans Arz known for?
Hans Arz has skills like Business Analysis, Customer Insights, Crm, Customer Experience, Artificial Intelligence, Marketing Strategy, Business Process, Integration, Analysis, It Strategy, Stakeholder Management, Project Delivery.
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