Hans Arz Email & Phone Number

Auckland, Auckland, Nz

Micado is a Data Intelligence company. We turn data into actionable insights to enable organizations accelerate growth, scale, and transform their business.Micado's Data Insights Platform helps businesses provide exceptional customer experiences by empowering Sales & Marketing professionals with smart, actionable customer insights embedded in their CRM. We help businesses to Win, Grow and Retain customers.We help businesses set the right data strategy and help shape a data driven culture in which data insights are considered as strategic assets when it comes to decision making.

Auckland, Auckland, Nz

Hans led the development and adoption of customer insights and data strategies in Salesforce to increase Marketing and Sales Effectiveness. Working with Salesforce Service Cloud, Marketing Cloud and Sales Cloud over the past 3 years, Hans established Data Strategy and shaped a data driven culture in which people leaders across Spark value data and customer insights as a strategic asset in decision making. Using Einstein Analytics, Hans led the development of the ‘Delta Analytics Application’ – a tool to designed to provide a 360° customer view, reports as a self-service capability and qualified sales leads to up-sell or retain at risk customers. In 2017 Hans was invited by Salesforce to present our innovative customer analytics solution at the Dreamforce Conference in San Francisco, where more than 170,000 people from around the world attended. Achievements: • Realized a 9-fold increase in Marketing effectiveness (increased sales conversion from 9% to 78%)• Realized a 30% increase in Sales effectiveness

Auckland, Auckland, Nz

The Spark Cloud Business Unit is a $500 Million business and includes renounced Cloud Service Providers Revera, CCL and Appserv.Hans was accountable for providing strategic competitive analysis and direction supported by market intelligence to develop the Cloud portfolio growth strategies and ultimately drive market share and profitability growth. Hans was responsible for the portfolio product life-cycle management, driving operational excellence with a focus on an end to end customer experience for all products and services within the Spark Cloud Business Unit.

Auckland, Auckland, Nz

Providing startegic analysis on Cloud Products and Services.Worked with McKinsey on the transformation of Data Centre services and operations as part of Spark's Turnaround Program.

Auckland, Auckland, Nz

Led a team of 17 Business Analysts & Consultants. Developed and re-defined the Business Analysis practice and capabilities within the Professional Services team. Hans was responsible for developing and maintaining a strategic outlook, drive innovation, build a framework & methodology and provide quality assurance for all Business Analysis services provided to customers.

I had the pleasure to speak about ‘THE AGE OF THE CUSTOMER AND ARTIFICIAL INTELLIGENCE’.No doubt, the Age of the Customer has transformed expectations - being able to extract relevant communications information in real-time and cross reference it with contextually relevant insights is key. In this talk I explored how customers have changed their behaviour and values. I shared my views on how AI and real-time analytics combined with new technologies will transform the future of the Sales Profession and Customer Experience and provided a 5-step approach to addressing this eminent challenge. The session was rounded up by sharing Spark’s success story of creating customer insights using Salesforce’s AI solution - Einstein Analytics. It was rewarding to do a live demonstration of the Customer Analytics App I was privileged to build and implement at Spark.

San Francisco, California, Us

Dreamforce is Salesforce's annual user conference and the largest software conference in the world. In 2017 it was held in San Francisco from 6 to 9 November. The conference was truly an innovation hub and learning event of the year. There were in total 171,000 attendees and more than 3,200 breakout sessions. The conference offered ample occasion to learn about the latest innovations and trends. I had the privilege to present Spark's success story, of increasing sales and marketing effectiveness and creating a better customer experience using Einstein Analytics.View the video of our presentation here: https://www.salesforce.com/video/1756532/Read the published Spark Case Study using Einstein Analyticshttps://www.salesforce.com/products/einstein-analytics/customer-stories/spark-nz/

Auckland, Nz

Auckland, Nz

Auckland, Nz

Accreditation & Quality Assurance

Neckarsulm, De

Development of Management Tools

Us

Dubai, Ae

Master Of Business (With Honours), Management

Master Of Business Administration (Mba), Management

Management