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Baarn, Utrecht, NL

At USoft we understand that organizations desire the freedom to design their own business operations. We believe that software may never pose an obstacle and should instead clear that path. USoft offers organizations a low-code development platform for developing and redesigning business-critical systems. The intelligent, flexible low-code platform is the.

Baarn, Utrecht, NL

BioTrust is a global leader of multimodal biometric authentication solutions. Our solutions improve the customer experience whilst safeguarding the highest standards in data and identity protection. Our solutions combine contextual awareness and physical properties such as voice and facial features to verify user identities. We serve a broad range of.

Utrecht, NL

• MT member and developed from interim hire to Client Services and eventually Operations Manager.
• As Operations Manager responsible for the entire operation and managing 3 offices, including pervious responsibilities as Client Services Manager.
• As Client Services Manager responsible for the entire account and project organisation for 3 offices and managing a team of 4-5 employees.
• Responsible for ICT, including the transition to a central infrastructure and the implementation of a new operations system.
• Consulted and supported in the restructuring of the organisation (operations and commercial), including the reorganisation of a subsidiary company.

• Interim assignment with a subsidiary company of KSi, aimed on the improvement of operational processes and customer service quality.
• Consultancy and support in the development and execution of a Service and Business Development organisation.
• Consultancy with regards to strategy development and quality management for customer service departments.
• Training and coaching of communication and sales skills.

• Project Management (Capture Manager) for several proposal efforts for NATO and US Government RFPs (valued up to app. 50M yearly), in which responsible for planning and compliance factors, managing required stakeholders.
• Responsible for the development of management briefings on opportunities for growth and risk-analysis, including a study into the opportunities for business expansion to Africa.
• Process development with regards to Business Development and corporate communication.
• Project coordinator for internal and external ISO and OHSAS audits.
• Acted as advisor to the CEO on issues related to organizational change and process development.

• Consultancy and support in quality management and policy making.
• Project management of quality audits for customer service activities.
• Advised in proposition development and branding.

Msc, International Business, Strategy & Innovation

Bachelor, Business Management & Technology

Education record