Hans "Chris" Hess Email & Phone Number

Wilson, NC, US

Atlanta, US

Atlanta, US

Charlotte, North Carolina, US

• Updated and Implemented new Field Training Officer Program, now used by the SHPD
• Installed and maintained police laptops and software, such as NCAWARE, and CJLEADS
• Assisted with setup and troubleshooting of MiFi cards and VPN Connection
• Patrol the incorporated city limits of the Town of Spring Hope, and respond to service calls.
• Enforce North Carolina State Law, along with local city ordinances

Charlotte, NC, US

Charlotte, NC, US

• Provide 1st and 3n level technical support to an enterprise base of more than 40,000 end-users
• Setup and Support 2-Factor Authentication for RSA hard/soft tokens
• Subject matter expert for VPN troubleshooting, and remote / mobile device issues
• Troubleshoot VPN and Cisco Anyconnect connection problems
• Troubleshoot/Setup Androids and iPhones using MDM software (Mobile Iron)
• Utilize CounterACT Enterprise Manager to verify machines are a legitimate BB&T complaint

Charlotte, NC, US

• Built Collections with SCCM added approved workstations, servers, VM machines to the collections
• Deployed and verified applications, using SCCM to collections, or targeted machines
• Applied monthly security updates to five separate SCCM Environments, including multiple DMZ’s
• Responsible for cleaning up the five separate SCCM Environments
• Ran Compliance reports on collections within SCCM to verify they are receiving there deployments
• Remediated servers, workstation, and virtual machines within each SCCM environment that did not download and install MS Patches, security updates, etc. Key Achievement: (Kept a 95% or higher compliance in every SCCM.

Charlotte, NC, US

• Patrol the incorporated city limits of the Town of Wake Forest, and respond to service calls.
• Enforce North Carolina State Law, along with local city ordinances

Heidenheim An Der Brenz, BW, DE

• Create & maintain technical documentation for the Support Team
• Maintain RSA and V-key database with token information for all of North America
• Responsible for handling the technical concerns or questions from other member of the team
• Create new users in Active Directory, Lotus Notes, RSA,PAL, V-key, and Citrix
• Evaluate the technical capabilities of the team and report to the IT manager on training needs
• Install and maintain Voith standard clients which include desktops and laptops

Charlotte, NC, US

• Assisted Internal BB&T Clients with Hardware and Software issues
• Designed, Created, & Implemented a quick fix manual for the BB&T Item Processing Centers
• Installed and Setup software for BB&T clients on BB&T standard clients
• Trained other Support Specialists on supporting BB&T Clients
• Troubleshot and maintained the BB&T ATM network infrastructure
• Troubleshot RSA and remote user related problems connecting to the VPN

Charlotte, NC, US

• Maintained BB&T Image Servers by clearing out the daily logs
• Provided maintenance on the Rimage CD burners
• Created cycles in Unix for BB&T Daily Image work
• Burned statements onto CD using Rimage CD Burners
• Copied cycles from RAID to Optical backup
• Monitored and maintained the end of the month batches when needed

Cyber Security And Information Assurance, Cyber Security And Information Assurance

Basic Law Enforcement Certification