• Updated and Implemented new Field Training Officer Program, now used by the SHPD• Installed and maintained police laptops and software, such as NCAWARE, and CJLEADS• Assisted with setup and troubleshooting of MiFi cards and VPN Connection• Patrol the incorporated city limits of the Town of Spring Hope, and respond to service calls.• Enforce North Carolina State Law, along with local city ordinances

• Provide 1st and 3n level technical support to an enterprise base of more than 40,000 end-users• Setup and Support 2-Factor Authentication for RSA hard/soft tokens• Subject matter expert for VPN troubleshooting, and remote / mobile device issues• Troubleshoot VPN and Cisco Anyconnect connection problems• Troubleshoot/Setup Androids and iPhones using MDM software (Mobile Iron)• Utilize CounterACT Enterprise Manager to verify machines are a legitimate BB&T complaint• Assist clients with Bitlocker issues including pins, TPM lockouts, and recovery keys• Solve various problems to maintain the BB&T ATM network infrastructure• Verified and corrected users permissions and group access using Active Directory• Responsible for documenting work and escalations to ensure SLA’s are met.• Member of the BB&T Disaster Recovery Team

• Built Collections with SCCM added approved workstations, servers, VM machines to the collections• Deployed and verified applications, using SCCM to collections, or targeted machines• Applied monthly security updates to five separate SCCM Environments, including multiple DMZ’s• Responsible for cleaning up the five separate SCCM Environments • Ran Compliance reports on collections within SCCM to verify they are receiving there deployments • Remediated servers, workstation, and virtual machines within each SCCM environment that did not download and install MS Patches, security updates, etc. Key Achievement: (Kept a 95% or higher compliance in every SCCM Environment)

• Patrol the incorporated city limits of the Town of Wake Forest, and respond to service calls.• Enforce North Carolina State Law, along with local city ordinances

• Create & maintain technical documentation for the Support Team • Maintain RSA and V-key database with token information for all of North America • Responsible for handling the technical concerns or questions from other member of the team• Create new users in Active Directory, Lotus Notes, RSA,PAL, V-key, and Citrix• Evaluate the technical capabilities of the team and report to the IT manager on training needs • Install and maintain Voith standard clients which include desktops and laptops• Receive escalated problems from other technicians they are unable to resolve • Monitor the Voith Network, MPLS, Cloud connections using NAGIOS• Identify and learn appropriate software and hardware used and supported by the organization• Monitor the JDE jobs Queues to verify the jobs are moving and processing • Test fixes to ensure the problem has been resolved and does not cause other issues • Provide onsite support when needed for hardware and software applications• Perform post resolution follow-ups • Programmed Push Email on PDA’s and phones

• Assisted Internal BB&T Clients with Hardware and Software issues • Designed, Created, & Implemented a quick fix manual for the BB&T Item Processing Centers • Installed and Setup software for BB&T clients on BB&T standard clients • Trained other Support Specialists on supporting BB&T Clients• Troubleshot and maintained the BB&T ATM network infrastructure• Troubleshot RSA and remote user related problems connecting to the VPN• Created troubleshooting documentation for the Network control support desk

• Maintained BB&T Image Servers by clearing out the daily logs • Provided maintenance on the Rimage CD burners • Created cycles in Unix for BB&T Daily Image work • Burned statements onto CD using Rimage CD Burners• Copied cycles from RAID to Optical backup • Monitored and maintained the end of the month batches when needed