Michelle Hanscom Email & Phone Number

Cornwall, On, Ca

Cornwall, Ontario, Canada

Cornwall, Ontario

Home Depot is the largest home improvement specialty retailer. Responsible for - Heavy lifting on a regular basis requiring good physical condition and endurance- Working with heights on regular basis - Maintaining a high level of work commitment- Moving freight safely to overheads or bringing merchandise down as necessary- Maintaining safe and organized overheads- Stocking and packing down merchandise on shelves- Organizing sales floor for a safe and pleasant shopping experience- Communicating with co-workers and management on regular basis to ensure store needs are met

Cornwall, Ontario And Surrounding Area

PartyLite Gifts Ltd. is the world's largest direct seller of quality candles, candle accessories and other fragrance and home ambiance products sold exclusively through independent consultants. PartyLite direct sales allows for personal attention and follow-up to ensure you are happy with each and every purchase. * Sales experience in both group settings and on an individual basis* Organize customer profiles to ensure proper follow-up* Ongoing education for knowledge of latest products and services

Cornwall, Ontario

After enjoying years assisting customer needs on the phone I was happy to take on additional tasks such as team supervision, peer to peer mentoring, and working in the quality assurance department. Performing such jobs required various professional and technical skills. Here are some of my tasks to be performed on a regular basis: * Take calls in escalated situations, develop creative solutions to benefit both customer and client* Conduct team meetings to keep representatives up to date with client and centre expectations * Provide personal coaching to advise on progress and assist with questions or concerns* Promote continuing education by ensuring representatives continuously enhance knowledge of tools, processes and procedures necessary for high quality customer service* Support a positive work environment that encourages customer service, productivity, teamwork, and a high level of professionalism* Monitor calls to report on and assist with representative development * Upload and manage reports on SharePoint* Create training and assistance documents in Power Point, Excel & Word, including tutorials, slide presentations, pivot tables, and a Quality and Training newsletter