Hans Christian, Bsc. Email & Phone Number

Montego Bay, Jm

Jamaica

We provide freight-forwarding solutions to Jamaica for customers who shop from their favourite online retailers such as Amazon, eBay, Shein, FashionNova, etc.

Jamaica

Jamaica

Montego Bay, St James, Jamaica

Administer Active Directory Domain Services (On-Premise)Administer Microsoft Azure Cloud (Azure Active Directory) Administer Microsoft Endpoint Manager (Intune) Administer Microsoft Office 365 SuiteLocal and global TSE Jira queue management Troubleshooting MS Windows and MacOS Lansweeper Asset ManagementWarranty repair and RMA coordinationBox Cloud Storage - Played an active role in the testing of this Collaboration tool and providing feedback to the project team lead; Conducted and Co-hosted Training sessions for end-users to be educated on this toolMosyle Mobile Device Management (iOS devices) replacement for JAMF - Played an active role in the testing the enrolment process of this mobile device management tool and providing feedback to the project team lead; Migrated all iOS devices into Mosyle MDMConfigure BYOD endpoints (iPad, iPhone, Android)Desktop/laptop operating systems(OS) image/SCCM task sequence management (Desktop Architect)

Jamaica

Ensuring all complaints are minimised and managed professionally as in accordance with policies Consulting with the relevant support teams to ensure the wireless access points, digital signage display monitors, Point-of-Sale System and its peripherals were fully functional.Assisting the General Manager with marketing and promotions.Inventory and breakage reporting for restaurant equipment.Producing staff schedulesConsulting with customers, employees, suppliers, licensing authorities and sales representatives Preparing and presenting sales reportsAssessing and improving profitabilityHandling administration and paperworkRecruiting, training and supervising staffAssisting with planning menus and then updating the POS with the new items and respective prices Making improvements to the running of the business and developing the restaurant.

Greenwood, St. James

Overseeing the daily operations of this boutique hotel consisting of 20 rooms, 2 pools (fresh water, and saltwater), 1 bar, beach area, and swimming cove.Dealing with escalated guest complaintsDoing everything possible to maximise guest satisfaction.Delivered excellent Guest and Member experience to all those who visit the hotel.Responsible for developing all aspects of the Hotels Operations such as the front office, reception, reservations, marketing, revenue, expenditure control, and housekeeping departments.In charge of the safety and welfare of customers, workers and members of the public.Designed, launched and maintained the website for the hotelManage and maintain the Wi-Fi service provided for the hotel.Spearheaded the implementation of Wi-Fi range extenders across the property which improved wireless internet coverage and overall guest experience.Implemented Monoprice Powerline “Ethernet over Power” adapters for reducing data latency in areas that required stable bandwidth for the IPTV streaming service offered to the guest.Established network printing service for main office and front desk administration

Kingston, Jamaica

Responsible for spearheading the bank’s “Digital Transformation” venture which aims to educate new and existing customers about the alternative channels provided by the bank to execute minor transactions such as cash/cheque deposits, credit card payments, fund transfers, bill payments, and mobile phone top up.Serve personal and business account holders by being their first point of contact for Mobile Banking Activation, Online Banking Activation and Troubleshooting SupportRecipient of the Scotia Group CEO’s “Service Hero” Award for exceptional customer service.

Jamaica

Provide excellent customer support to ensure their service and devices are operationalAnalyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware to provide a resolution and ensure our products are operating as designedEffectively communicate with customers while documenting conversations, exchanges, or sessions into multiple systems

Kingston, Jamaica

Successfully carried out the tasks assigned during the deployment of customer site equipment Assisting site maintenance activities such as: o Cable Managemento Crimping UTP & STP (cat5e) cables.o Setup of wireless AP sectors on roof mounted and high-rise towerso Installation of: Ubiquiti Tough PoE switches, Rocket M5 Dish, Nano-Beam M (bridge), Nano-Station M (CPE), Rocket M (base station)

Bsc. Computing And Information Technology Minor In Networking, Computer Networking

Associate Degree In Modular Computer Studies, Information Technology

Activities and Societies: Performing Arts Club

High School Diploma, Business, Sciences, Technical Studies

Activities and Societies: Basketball, Field Hockey, Football, Peer Counselor, Debate Club, Quiz Club.