Hans De Grouw Email & Phone Number

Uk, Benelux

Cincinnati, Ohio, United States

CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail industry. CDK Global provides solutions in more than 100 countries, serving more than 27,000 retail locations and most automotive manufacturers.• Responsible for the Service, Sales and Inventory data flows between 5 clients and their car dealerships' data providers• Perform data aggregation setups and troubleshoot failed data processes. These issues can range from the simplest to very complex• Work closely with internal teams, data providers clients and car dealerships regarding the resolution of technical issues and data flow setups• Create and run SQL queries in order to research more complex client inquiries• Update system and client documentation• Track, trace and document incidents, problems and various requests, inquiries• Hold training classes

Cincinnati Area, Oh

• Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products• Effortlessly troubleshoot issues with customer’s equipment

West Chester, Ohio

• Provide excellent customer service to customers in the store and outside at the gas pumps. Operate a cash register and lottery machine, track cigarette and lottery inventories, clean and stock the store & parking lot, put away vendor deliveries.

Cincinnati Area, Usa

Amsterdam Area, Netherlands

- Employer -• APG (General Pension Group), Amsterdam, The Netherlands:- One of the largest pension fund management firms in the world with 3,500 employees servicing pensions of 4.5 million retirees and managing assets of more than 350 billion Euros.- Cordares, formerly SFB Groep, merged with APG in September 2008 and became fully integrated with APG in August 2013.- Description –• Perform information and impact analyzes following on various requests for changes (RFC’s) brought in by the business• Participate in and coordinate projects in which system development (SD) is involved: functional design and user acceptance testing. Coordinate the implementation and deployment of system changes and new systems• Administrate user and system documentation• Create and deliver on an ad-hoc basis (management) information reports through manually created and executed Queries – SQL• Initiate and organize various meetings for co-workers and colleagues to share their knowledge- Highlights –• Contributed, as functional designer and user acceptance tester, to the migration of a set of more than 25 million of data from a legacy to a new system

Amsterdam Area, Netherlands

- Description –• Perform business analyzes and execute business cases in order to make clear the organizational and financial implications of changes within the business information systems• Participate in responding to requests for proposal (RFP) concerning modifications in existing services and the development of new services• Gather, analyze, translate and document business requirements• Manage multidisciplinary projects teams in projects in which system development is implicated• Analyze and assess existing business processes and develop new processes- Highlights –• Enrollment of new pension funds:- Conducted the design of the custom-made Web tool to upload pension specifications- Developed functional specifications and reviewed those of team members- Delivered the first reports to give insight into the progress of the collection of premiums making use of PL/SQL Developer and Microsoft Excel• ADC:- Coordinated the deployment on 3 dedicated servers of the new software (ADC) that had to be able to electronically send to the bank up to 300,000 payment orders on a daily basis- Wrote the project and implementation plan• Windows 7:- Coordinated the deployment of Windows 7 on more than 80 of the department’s workstations with an average down-time of 1 hour for each workstation- Wrote the implementation plan• Late Fee:- Conducted and participated in the redesign of the process that calculated the late fee employers had to pay if they hadn’t sent in their pension specifications in due time- Instructed the representatives of customer services and inform the employers- Result: reduction by 90% of the number of phone calls made to customer services about the late fee• PIA:- Further development and implementation of a new process (PIA) able to collect more than 2 billion Euros per year with substantial lower operating costs- Started as information analyst, part of the functional design team

Amsterdam Area, Netherlands

- Description –• Perform information analyzes and execute impact analyzes in order to make clear the organizational and financial implications of changes related to the different financial business information systems• Participate in projects in which system development is implicated:- Coordinate the tasks and activities executed by the members of the project teams- Part of the Functional Design Team• Deliver on request other non-existing information reports through manually created and executed Queries – SQL• Administrate user documentation and provide user training- Highlights –• PIA- Co-developed a new process (PIA) ) able to collect more than 2 billion Euros per year with substantial lower operating costs - Part of the functional design team• Digital Specifications- Developed a process that calculated a fee in case a pension specification was sent in on paper- Performed the necessary information analysis and developed the functional design- Conducted system test and implementation

Amsterdam Area, Netherlands

- Description –• Direct a team of 5 system administrators• Participate in various projects and project teams• Responsible for 5 financial interactive computer systems to be kept working in an efficient manner• Track, troubleshoot and fix system issues and failures• User Acceptance testing of functional, non-functional changes and upgrades• Administrate system maintenance documentation• Deliver (management) information reports through manually created and executed Queries – SQL- Highlights –• Team efficiency- Proposal to have certain tasks executed by 1 System Administrators instead of 2

Amsterdam Area, Netherlands

• Direct a team of 4 – 6 testers• Coach new Testers• Manage deliverables, test activities and test documentation• Functional module testing. Module integration testing. User acceptance testing.• Test analysis and design: - Read requirements and functional specifications- Create test cases and test conditions from requirements and functional specifications- Create manual test scripts• Manually execute test cases and test scripts • Analyze and assess test results. Write defects reports• Document test cases, test scripts and defects reports• Work closely with functional and technical designers

Vwo (Pre-University Secondary Education - Highschool), Gymnasium Beta

Istqb Foundation - International Software Testing Qualifications Board

Business Rule Engine

Bizzdesigner Overview

Soa - Service-Oriented Architecture

Rup - Rational Unified Process

Writing Effective Use Cases

Organizing With Information Technology

Semba - Structured Expert Method For Business Analysis

Management And Personal Effectiveness

System Requirements

Uml - Unified Modeling Language

Ao & Ic - Administrative Organization And Internal Control

Insight Into Giving Advice

Bpm - Business Process Modeling

Prince 2 Foundation

Practice Of The Functional Design Of Administrative Systems

Itil - Incident And Problem Management

Oracle Discoverer For End Users

Introduction To Oracle Sql