Hans De Grouw Email & Phone Number

UK, Benelux

Cincinnati, Ohio, United States

• CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail industry. CDK Global provides solutions in more than 100 countries, serving more.
• Responsible for the Service, Sales and Inventory data flows between 5 clients and their car dealerships' data providers
• Perform data aggregation setups and troubleshoot failed data processes. These issues can range from the simplest to very complex
• Work closely with internal teams, data providers clients and car dealerships regarding the resolution of technical issues and data flow setups
• Create and run SQL queries in order to research more complex client inquiries
• Update system and client documentation

Cincinnati Area, OH

• Assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products
• Effortlessly troubleshoot issues with customer’s equipment

West Chester, Ohio

• Provide excellent customer service to customers in the store and outside at the gas pumps. Operate a cash register and lottery machine, track cigarette and lottery inventories, clean and stock the store & parking lot.

Cincinnati Area, USA

Amsterdam Area, Netherlands

• Employer -
• APG (General Pension Group), Amsterdam, The Netherlands:- One of the largest pension fund management firms in the world with 3,500 employees servicing pensions of 4.5 million retirees and managing assets of more than.
• Perform information and impact analyzes following on various requests for changes (RFC’s) brought in by the business
• Participate in and coordinate projects in which system development (SD) is involved: functional design and user acceptance testing. Coordinate the implementation and deployment of system changes and new systems
• Administrate user and system documentation
• Create and deliver on an ad-hoc basis (management) information reports through manually created and executed Queries – SQL

Amsterdam Area, Netherlands

• Description –
• Perform business analyzes and execute business cases in order to make clear the organizational and financial implications of changes within the business information systems
• Participate in responding to requests for proposal (RFP) concerning modifications in existing services and the development of new services
• Gather, analyze, translate and document business requirements
• Manage multidisciplinary projects teams in projects in which system development is implicated
• Analyze and assess existing business processes and develop new processes- Highlights –

Amsterdam Area, Netherlands

• Description –
• Perform information analyzes and execute impact analyzes in order to make clear the organizational and financial implications of changes related to the different financial business information systems
• Participate in projects in which system development is implicated:- Coordinate the tasks and activities executed by the members of the project teams- Part of the Functional Design Team
• Deliver on request other non-existing information reports through manually created and executed Queries – SQL
• Administrate user documentation and provide user training- Highlights –
• PIA- Co-developed a new process (PIA) ) able to collect more than 2 billion Euros per year with substantial lower operating costs - Part of the functional design team

Amsterdam Area, Netherlands

• Description –
• Direct a team of 5 system administrators
• Participate in various projects and project teams
• Responsible for 5 financial interactive computer systems to be kept working in an efficient manner
• Track, troubleshoot and fix system issues and failures
• User Acceptance testing of functional, non-functional changes and upgrades

Amsterdam Area, Netherlands

• Direct a team of 4 – 6 testers
• Coach new Testers
• Manage deliverables, test activities and test documentation
• Functional module testing. Module integration testing. User acceptance testing.
• Test analysis and design: - Read requirements and functional specifications- Create test cases and test conditions from requirements and functional specifications- Create manual test scripts
• Manually execute test cases and test scripts

Vwo (Pre-University Secondary Education - Highschool), Gymnasium Beta

Istqb Foundation - International Software Testing Qualifications Board

Business Rule Engine

Bizzdesigner Overview

Soa - Service-Oriented Architecture

Rup - Rational Unified Process

Writing Effective Use Cases

Organizing With Information Technology

Semba - Structured Expert Method For Business Analysis

Management And Personal Effectiveness

System Requirements

Uml - Unified Modeling Language

Ao & Ic - Administrative Organization And Internal Control

Insight Into Giving Advice

Bpm - Business Process Modeling

Prince 2 Foundation

Practice Of The Functional Design Of Administrative Systems

Itil - Incident And Problem Management

Oracle Discoverer For End Users

Introduction To Oracle Sql