Hans Ebbers Email & Phone Number

's-Hertogenbosch, NB, NL

Tilburg, NL

• Managing diverse applications for Generic, Enforcement & Control Department and Parking services, e.g. Digital Workplace, Intranet/Typo3, CityControl and Key2Parkeren
• Point of contact for several complex applications/chains of applications
• Manage transition to maintenance & operations of new applications and projects
• Parameterisation and application maintenance & support
• Coaching role

Tilburg, NL

• Managing diverse applications for Civil Affairs Departement, Enforcement and Control and Parking services, e.g. Key2Burgerzaken, CityControl and Key2Parkeren
• Parameterisation and application maintenance & support
• Establish maintenance documentation and structure
• Implementation of IT control processes

's-Hertogenbosch, NL

• Coordinate and direct (external) application support engineers and developers in respect to incident management, change management and problem management. Applicative as well as infrastructural, B2B, B2C, Generation.
• Align, formulate and monitor change and release planning
• Manage transition to maintenance & operations of new applications and projects
• Initiate and chair supplier and key user meetings
• Establish maintenance documentation and structure

's-Hertogenbosch, NL

• Managed diverse Generation applications, e.g. Datastream/Infor-EAM, ESP, LIMS, eRoom and Documentum/McLaren
• Coordinated and directed (external) application support engineers & developers
• Created and managed SLA’s and contracts
• Monitored and safeguarded architecture of assigned applications
• Undertook quality control on delivered products and projects
• Monitored and managed assigned budgets

CH

• Managed Open Link Endur application, main EMG application, used for trading, deal-capture, risk management and operations. Fully integrated in the Essent Energy IT landscape
• Spearheaded the collaboration between Business support and Application Consultants in a hectic environment. Leading example: improved effectiveness with the merger of the two departments with focus on stability and.
• Coordinated and directed (external) application support engineers & developers
• Managed transition to maintenance & operations of new applications and projects
• Created and managed service agreements, both internally and externally for support and additional services

's-Hertogenbosch, NL

• Managed transition to maintenance and operations of QPS, Quote and Pricing System. Integrated Lodestar in existing B2B CRM landscape and linked it with the Trading landscape. Topics: real-time sourcing, pricing and.
• Advised user organisation
• Handled change requests
• Supervised application administrators
• Reviewed and assessed functional and technical designs
• Parameterisation and application maintenance & support

's-Hertogenbosch, NL

• Team member program CRM2002 MKB. First deployment of Tibco middleware within Essent. Integration of Siebel CRM system with GEN utility data system and SAP ISU invoicing system
• Advised user organisation
• Handled change requests
• Spearheaded impact assessments on organisation, processes and systems
• Undertook functional management and parameterisation of applications
• Coordinated and directed application administrators

• Maintained close contact with (external) call center that uses the data warehouse for accessing mainframe customer informations systems
• Advised on data warehouse usage and its potential
• Prepared functional changes and coordinated technical management
• Setup and implemented IT control processes and communication
• Managed transition to maintenance & operations of Siebel CRM application for account managers large accounts
• Advised account managers and back office employee

New York, NY, US

• Began as IT employee for three offices in the city of Emmen. Managed the IT aspect of the merger. Promoted to regional IT-Administrator for 10 offices in different cities
• Implemented diverse IT projects (we were usually the first region to pilot and test before national roll-out)
• Administered Windows NT servers
• Provided user support, general IT support
• Advised the management about IT
• Prepared and delivered courses (Office/Windows/Apple)

Groningen, Groningen, NL

Master Of Business Administration (M.B.A.), Business Administration

Itil Foundation (2011)

Bisl Foundation

Business Operations And Ict Processes

Key2Burgerzaken Application Management (Civil Affairs)

Key2Berichtenmodule (Messaging)

Mdu Advanced / Module Documentenuitvoer (Document Output Software)

Key2Parkeren Usage/Advanced/Implementation (Parking Department)

Documentum 5.3 Basic And Fundamentals

Commercial Negotiation Practices

Time Management And Personal Effectiveness

Education record

Education record

Education record

Vwo