Hansel Loke Email & Phone Number

Singapore

• First point of contact for the customer in responding and resolving queries to ensure consistent, excellent customer service.• Inputting relevant data into the online system.• Coordinating with back office for resource allocation for customer bookings and hand-over of non-standard requests to other departments.• Planning transmissions according to customer requests and technical requirements.• Close cooperation with other offices globally in Washington and Geneva.

• Function head of the Presentation Team • Plan weekly work schedule as well as weekend and public holiday duty roster • Delegate tasks to team members and allocating resources for projects when required• Establish best practice procedures for the team to follow regarding day-to-day tasks• Be the main point of contact for the team regarding inquiries and communications from other departments and external vendors• Assist with recruitment, training, and welcoming processes• Evaluate performance of the team and suggest improvements where necessary or additional training if required• Arrange meetings or discussions with other departments to improve or streamline workflow• Manage and resolve conflicts or misunderstandings that may occur between team members and with other departments• Generate and manage daily channel transmission playlists for KC Global Media’s portfolio of Animax, ONE, Gem, and AXN channels

• Generate and manage daily channel transmission playlists for Sony Pictures Networks’ Asian channels portfolio of Animax, ONE and Gem • Assist in supervising the Asian team in the daily operations of the department and attending meetings on an ad-hoc basis in the absence of the Presentation Manager • Liaise with other departments to ensure the timely delivery of materials for broadcast • Write step-by-step best practices guides for all 3 channels and training new joiners in the role • Handle ‘live’ transmission broadcasts as and when needed

• Generate and manage daily channel transmission playlists for Sony Pictures Networks’ Asian channels portfolio of Animax, ONE and Gem • Assist in supervising the Asian team in the daily operations of the department and attending meetings on an ad-hoc basis in the absence of the Presentation Manager • Liaise with other departments to ensure the timely delivery of materials for broadcast • Write step-by-step best practices guides for all 3 channels and training new joiners in the role • Handle ‘live’ transmission broadcasts as and when needed

• Manage three brands at the same time across different genres (factual and sports channels) • Coordinate with different regions in different time-zones (Japan, France, India and Singapore) to manage the regions' requirements and expectations • Collaborate with the respective region's marketing and programming teams to deliver effective media plans to support network priorities • Managing of market-media planning relationships to earn respect and trust from the region regarding any decisions made • Make decisions on the best usage of on-air inventory to achieve network rating targets by using research from industry resources • Learning and using proprietary scheduling, reporting and optimization platforms to manage on air inventory and execute on air campaigns • Coordinate with partner departments to manage promotion material delivery, scheduling, and transmission log delivery

• Multitask by handling of two ‘live’ network channels in a shift • Quick thinking and mental calculations in adjusting to new instructions at the last minute • Evaluate possible scenarios and their outcomes regarding the ‘live’ sporting event and acting accordingly• Plan and execute possible contingencies in the event of a loss or disruption in transmission • Assisting and covering colleagues with their duties during busy periods • Detail oriented in ensuring every bit of information is entered into the system correctly • Being open minded in accepting new and/or different ways to perform duties• Sharing operational knowledge with newer members of the department • Keying and logging in of information • Quality control of clips and programs before airing • Screen program clips • Liaise with other departments to ensure the smooth and timely transmission of all the network channels • Assist the Supervisor with day-to-day operations • Handle of ‘live’ broadcasts of channels and sporting events

• Being the first point of contact between guests an hotel • Problem solving of various complaints by guests and errors made by colleagues• Facilitate the creation, amendment, and cancellation of reservations from travel agents, corporate and independent travellers • Liaise with colleagues from other departments regarding guest enquiries and reservations • Being knowledgeable about hotel facilities • Answer phone calls and enquiries regarding the hotel’s products and services • Up-sell packages and services to guests