(Marriott Courtyard & Residence Inn Montreal Airport - Hilton Garden & Homewood Suites Montreal Midtown & Four Points by Sheraton Edmundston & Courtyard Espace Montmorency & Springhill Suite Old Montreal - Marriott Quebec Downtown)

(Hôtel 10 Montréal & Le Nouvel Hotel & Spa & les Condos St Mathieu & Le Maritime Plaza)

I am responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, I should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. I shall see to the implementation of optimal and attractive products and services required to addressthe hotel’s target groups, based on pre-agreed marketing plans and budgets. I shall ensure the correct production and distribution of information and promotion materials as agreed to.Guard the efficiency/productivity and the company results:• Draw up plans and budget concepts (revenues, costs, etc.);• Safeguard the realization, tracing and adjustment of deviations;• Developing improvement actions, carry out costs savings;• Guard/ controlling of cost price• Delivering of data and proposals for the budgets and investments.• Safeguard quality of operations (internal & external audits)Manage the various Department Heads• Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks;• Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution;• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.Prepare a monthly financial reporting.Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing upperiodical management data. Justify deviations and differences.

I am responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, I should run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. I shall see to the implementation of optimal and attractive products and services required to addressthe hotel’s target groups, based on pre-agreed marketing plans and budgets. I shall ensure the correct production and distribution of information and promotion materials as agreed to.• Be accountable for responsibilities of department heads in their absence.Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.Prepare a monthly financial reporting.Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing upperiodical management data. Justify deviations and differences.• Handling complaints, in the last resort.• Other reliable to the above mentioned, tasks in order of the executive;• Handing over opinions and beliefs, decisions etc. to the executives;• Leading various internal and external meetings;• Supervise the fulfillment of the regulations of the employment• legalization, Occupational Health & Safety Act, HACCP, legionella, fire regulations and other legal requirements• Correct use of Company's corporate identity.• Maintain contacts with public authorities

Responsible for two hotels 470 rooms (4*), 485 rooms (5*) and real estate project for 4 hotels, 18 hole golf course, conference center, spa center, 280 condos and 350 villas, Specifically, my responsibilities imply management of Accounting, Controlling, IT Department, Human Resources, Purchases and Central Storage in accordance with Iberostar standards and procedures, and implementation of same standards and procedures in all Iberostar-managed hotels and any new acquisition within Morocco area. I Deal with administration, external auditors, Banks, insurances and union.I also implemented the Administration & Finance Department for the new Iberostar Hotel Saidia and participating actively to the construction side for this department. I participate to the new accounting ERP in Multilanguage from the analyze step, programming (WinDev) to test with success. This ERP is used now by 30 hotels and is used for legal accounting, analytic, budget, reforecast and consolidation.