As the Regional Director of Data Center Operations, I am responsible for Operations oversight , leadership, management and vision for the technical operations of Data Centers within the Mid-Atlantic. I am to build productive and talented teams that lead our company to higher quality, and more stability when it comes to supporting our customers' mission critical environments. On a daily basis I provide technical, tactical and strategic leadership in the execution of Data Center technical operations. Develop, revise and implement cost-effective and efficient solutions to meet the current and future requirements related to the operation of complex systems and processes supporting mission-critical data center facilities. Advise and implement high security standards to support federal requirements. Provide customer-facing presence for Data Center Operations with regards to in-region customer business reviews, strategic and tactical customer operations-related requests and projects/initiatives, operations issue escalation, resolution and follow-up. Develop, lead and support in-region goals and initiatives. Ensure consistency in regional capital budgeting, infrastructure upgrade strategic plans, and operational budgets. Develop and implement strategies for in-region investment in Operations talent and team health, succession planning and opportunities for growth for operating staff.

As the Data Center Manager, I am responsible for the daily activities of the data center to include all raised floor activities, the proper operation of the critical infrastructure equipment supporting the Data Centers, and direct supervision of the supporting technicians. I am also responsible for the administration of the monitoring and control systems that support the Data Center. Additionally responsible for the finances to include procurement, monthly budget forecasting and yearly budget analysis. Seeing that the VA campus is a new facility in a new region. I was also responsible for delivering a running facility from concept to operations, being the onsite design and operations project manager, building out a functioning operations team, and operating as onsite sales closer and onsite sales/Solutions engineer.

1. Management of the SmartHands/Infrastructure team:I was responsible for the daily activities of the Infrastructure/SmartHands team. This position is responsible for Internal and External Project Design, and quoting, with financial responsibilities with regards to procurement, monthly budget forecasting and yearly budget analysis. This position will have special responsibilities around customer installations, structured cabling, remote hands, and customer project management.2. Management of Client Relationships and Client Projects:I was responsible for the full life cycle of the relationship between IMDC and the Client, to include but not limited to, Internal & External Customer Kickoff, Customer project management, Periodic Business Reviews, and Customer surveys. Outstanding customer service skills are required.

Responsible for managing the timely and accurate physical infrastructure (electrical, data and cage) installation for all data center customers.•Recruit and manage a cohesive team of 10 highly skilled Technicians, Including data techs, electricians, welders and foremen.•Design, Project Manage and Build the physical IT infrastructure of 140k sf data center. •Ensure appropriate material inventory levels to ensure timely infrastructure installation•Meeting the goals of building out extremely time sensitive clients with short deadlines•Development and Implementation of new internal processes•Trouble shooting and daily crisis management•Incident management and reporting of both large data as well as power incidents•Maintain and build vendor relations•Work with internal clients within two locations: CA and VA o Purchase orders/Purchase Requests/Purchase Authorizations/Materials orders o Quoting o Engineering/ IT Engineering •Overseeing and Quality control of Data Patching for Internal and External Clients•Establish ongoing process to ensure competitive material pricing.•Revise and maintain quoting procedures for to ensure rapid turnaround for customer pricing on electrical, data and cage installations.•Ensure all employees have the necessary trade and equipment certifications.•Prioritize installations to meet customer expectations.•Define and document infrastructure service delivery installation standards. •Establish ongoing process to maintain quality and safety across all data center installations.•Publish installation project cost accounting reports to executive management.•Work with management to publish installation Key Performance Indicators (KPIs) such as average days to install, average cost to install, average material lead time, etc.•Track and ensure completion of corrective actions associated with installation incidents.

After four years working in the growing deployment sector, Verizon ceased all new projects within the Metropolitan D.C. area and reallocated labor to other sections of the company. Currently I work with customers to asses their needs by providing expert knowledge of multiple LAN / WAN network components for available solutions. Assist customers with integration of multiple devices such as computers, servers, printers, wireless devices and other peripheral equipment into networks. Plan and implement cabling topologies, network cabling placement, repair, installation, splicing, testing, monitoring, maintenance and certification of telecommunications fiber optic, Cat5e, Cat6 and Coaxial cables as well as Routers, Switches Hubs; Installation testing, maintenance, troubleshooting and fault isolation for complete network from operating system and application software to cable and Central Office in multiple locations.

Manage complex construction infrastructure projects, overseeing contractors that build pathways for fiber optics for multiple dwelling units (MDU) over three stories in the Potomac (Northern Virginia) Region—all for a major telecommunications company. Serve as the corporation’s Single Point of Contact (SPOC) between property owners/managers and contractors creating the inside path for fiber-to-the-premises (FTTP) connections for each assigned project. Ensure project safety and deliver results on time and within budget while maintaining good relationships with property owners and contractors.Pre-Design / Engineering / Regulatory Processes: Participate in design and engineering processes as designated representative for field and construction technicians and engineering groups who will create and maintain the system. Perform comprehensive property pre-surveys and inspections of potential project sites and related blueprints to identify project scope and approve requirements packages for cabling and other project supplies. Ensure Verizon engineers are updated on local codes, including fire, building, and historic, to forestall technical defects or municipal issues. Conduct pre-construction meetings with property managers, board members, and individual unit owners to discuss project plans and expectations. Prioritize and organize Verizon assets to ensure effective resource allocation and management.Cost Estimates / Project Scheduling: Analyze and evaluate technical specifications and project cost estimates for accuracy on capital improvement projects involving fiber optic cabling. Create cost-per-living-unit estimate for each project. Plan, schedule, and monitor work for two contracted engineering companies, three construction companies, two electrical companies, three underground or dig contractors, and one paint/drywall contractor.

Preformed a short term contract in support of Department of Energy’s (DoE) Energy Efficiency and Renewable Energy Program via coordination, logistics management, and administrative oversight. Directed all logistics as Lead Planner for National Energy Conference (Energy 2005). Collected project data following each event, and wrote weekly, monthly, and final reports for each conference managed. Project Logistics: Marketed, sold, managed, and coordinated exhibits as Exhibits Manager for National Green Power Marketing Conference, Diesel Engine Emissions Reduction Conference, National Weatherization Training Conference 2005, and International Biorefinery Workshop. Designed and oversaw production of promotional items, such as conference bags and shirts, and conference materials, including conference program, agenda-at-a-glance, and exhibitor prospectus.Marketing & Communications Strategies: Planned communications, drafted mass emails and press releases, and developed marketing plans for multiple events. Managed online registration system, collecting registration, hotel, financial, and personal data for multiple conferences with well over 5,000 participants. Liaisons: Managed team of graphic designers, conference planners, and data entry / call center personnel to ensure superior customer service. Liaised with external entities, including vendors, hospitality personnel, transportation, food services, and various government stakeholders, including representatives from DoE, General Services Administration, and Environmental Protection Agency.

Supported U.S. DoE’s EnergySmart Schools (ESS) programs and The National Energy Education and Development Project (NEED), a non-profit organization, as an industry contractor specializing in event coordination, project management, and communications and marketing strategies.Event Management / Logistics: Coordinated all logistics for diverse local, state, and national outreach events, including small group meetings, group planning sessions, and conventions for the ESS and NEED programs. Developed project plans and timelines to ensure conferences and outreach meetings met organizational expectations. Interfaced with vendors, venue staff, printers, and media representatives to meet planning timelines and milestones. Communications: Developed and coordinated communication and marketing strategies for multiple audiences, including students; classroom teachers; school administrators; local, state, and national energy officials; and other related parties. Trained DoE employees on the Energy Industry Study Program. Coordinated ordering and inventory of educational and promotional items and managed distribution. Responded to fulfillment requests for information and documents related to The NEED Project and Rebuild America’s EnergySmart Schools Program. Updated the NEED database regularly with current information on teachers and other contacts to create a comprehensive contacts network.

Working as a contractor, supported U.S. DoE’s Rebuild America and EnergySmart Schools (ESS) programs. For DoE’s Office of Building Technology, State and Community Programs (BTS), managed projects involving trade shows and exhibits for the DoE programs. Analyzed event data following project closure and summarized in written and/or oral reports to senior leaders.Project Coordination: Managed logistics for and coordinated local, state, and national meetings and conventions for the Rebuild America program and other programs sponsored by Office of Energy Efficiency and Renewable Energy. Coordinated project communications and marketing strategies to create interest and participation in various meetings and conferences. Conducted outreach to students; classroom teachers; school administrators; local, state, and national energy officials.Project Logistics: Coordinated with convention centers, show site staff, and national headquarters personnel to fulfill resource needs for on-site materials and displays. Identified conference/meeting requirements and oversaw acquisition and transportation of materials to event sites. Shipped displays to various trade shows. Tracked, monitored, and coordinated receiving for conference materials and resources. Staffed conference booths and fielded inquiries from attendees. Directed setup and breakdown of both conference booths and materials, arranging to maintain and house exhibit displays for future use. Resource and Information Management: Managed inventories of public information materials and fulfillment requests for information and documents related to programs. Collected data, created and managed large, diverse databases to maintain contact information on participants and summarize program data, such as Energy Education programs, state ESS programs, high-performance school data, and metrics on schools and teachers.

Supported energy conservation initiatives as a contractor with McNeil, a best-in-class prime contractor. Collaborated with U.S. Department of Energy (DoE) Office of Building Technology, State and Community Program (BTS) as part of DoE’s partnership with the private sector, state and local governments, national laboratories, and universities engaged in improving efficiencies within building the equipment, components, and systems within them.Outreach / Communications / Reporting: Coordinated on all aspects of trade shows and exhibits for the Rebuild America (RBA) and EnergySmart Schools (ESS) Program. Designed and produced aggressive marketing program to introduce available resources to stakeholders. Researched related energy issues. Planned and prepared briefing reports for program senior staff. Responded to verbal and written requests for information and materials.Project Management / Logistics: Collaborated with convention centers, show site staff, and National Headquarters to meet on-site materials and display needs. Managed payment/shipping of exhibits and synchronized all other outreach material for trade shows. Coordinated maintenance and housing for exhibit displays for DoE programs. Shipped displays to various trade shows and provided on-site support, including setting up and staffing displays and booths during shows as well as managing on-site materials. Managed complex logistics for all RBA outreach events – conventions, small meetings, group planning sessions, and related events.Administrative Coordination: Supported day-to-day administrative requirements of the BTS program. Maintained and updated conference lists and provided ongoing administrative support to BTS outreach program manager regarding communications and outreach needs. Collected data and managed a large, diverse database. Fulfilled all requests for information and documents related to DoE programs. Managed inventory of all public information materials.

Performed outside sales services and account management across Northern Virginia for wireless company offering wireless communications products. Conducted marketing initiatives to drive revenue and create brand recognition with target markets.Account Management: Managed local sales accounts to maintain customer relationships and generate ongoing revenue stream. Identified and contacted potential customers and made outside sales of wireless pager and other wireless communication products. Promoted products and services to generate follow-on business with assigned accounts. Provided value-added services, such as documenting cost savings, conducting plant surveys, delivering technical support, and offering product training.Strategic Sales/Marketing Planning: Established customer profit margins and collaborated with senior executives to develop effective sales strategies. Designed and produced marketing and sales materials for implementation. Maintained and housed exhibit displays, handouts, and other marketing materials.Marketing Event Planning / Coordination: Managed logistics and communication needs for all Baltimore/D.C.-area trade shows and project exhibits, as well as sales/marketing outreach initiatives. Shipped marketing displays to various trade shows and provided on-site support, which included setting up and staffing booths and displays as well as coordinating materials on-site. Metrics/Reporting: Collected data and managed a database of marketing leads and opportunities to improve sales outreach and meet sales goals and targets.Customer Service: Provided enhanced technical support via after-hours on call services. Offered expanded customer service to larger accounts.