Kristopher Hansen Email & Phone Number

Crown Point, IN, US

Hammond, IN, US

Hammond, IN, US

Westchester, Illinois, US

• Provide Levels 1, 2, and 3 Support for users regarding conference rooms and IPTV for the enterprise.
• Manage all hardware, software and infrastructure for enterprise-wide (5 sites) live broadcasts, rebroadcasts, announcements, brown bags and digital signage.
• Coordinate with Communications Department and vendors to facilitate Follett messaging and CNN feeds.o Live broadcasts are broadcast to internet, hub spaces & conference rooms up to 5 times/month.o Support TVs in 7 hub.
• Develop documentation and policies for Communication Team and other departments.
• Office 365 administration including Teams and One drive support.
• Recently started learning Cherwell administration backup for primary Cherwell Administrator

Westchester, Illinois, US

• Supported 700+ users in daily operation (laptops & desktops) via phone/in-person assistance at 5 sites.
• Configured/supported smart phones/tablets (iPads, iPhones, Android devices & Lenova Windows tablets).
• Troubleshot connectivity issues: identify and resolve IP, GHCP and DNS issues.
• Coordinated imaging needs with 150 other support staff on the network and imaging team.
• Set up and deployed upgraded hardware and software for 175 field users (Dell to Lenova laptops).
• Performed upgrades from Office 2003 to Office 2007 and later from Office 2007 to Office 2013.

Westchester, Illinois, US

• Worked with IT Director and 2 database personnel to facilitate Desktop Support for high school with 8 computer labs (30 stations in each) and over 1,600 users.
• Provided mission-critical support to ensure that staff & students had fully operational hardware/system.
• Managed staff of 4 interns while we upgraded and reimaged 240 work stations each summer.
• Identified issues, streamlined processes and provided inexpensive, workable solutions.
• Built inventory control system in Access database to track assets (hardware, software, serials & licensing).
• Spearheaded Hot Swappable bench of ready-to-go spare desktops that were pre-imaged for lab, teacher and administrative clients which resulted in less downtime.

• Provided helpdesk and network support to client companies, such as CyberTek Systems and LifeWatch.
• Created new user accounts, assisted users on the phone and troubleshot issues.
• Set up switches, changed cards, set up network and performed backups on Exchange 5.5 Server.