Curtis Hansen Email & Phone Number

Fuquay-Varina, Nc

San Jose, Ca, Us

Lead best-in-class customer success organization consisting of cross-culturally dispersed teams spanning multi-geo regions (e.g., global enterprise, domestic public sector, service provider, and commercial markets). Accountable for $400M ARR while ensuring stable customer health with adoption of collaboration solutions. Crafted key segmentation model for high touch, scale, and digital engagement to enable efficient coverage and resource allocation. Developed annual renewal outlook for high touch account base. Shaped cohesive customer experiences, pre-sale to post-sale. Created measurable lifecycle management system, yielding enhanced and consistent customer engagement. Worked cross-functionally, leveraging data analytics to understand customer usage, recommend customer-centric solutions, and drive execution. Augmented offerings via VoC feedback and insights to product teams. Strengthened complex customer structure via high-touch focused approach. Ensured accountability and team alignment to business strategy. Set ambitious goals and measurements and defined critical performance metrics (i.e. churn, net retention, NPS) to track organizational progress.

San Jose, Ca, Us

Responsible for creating and leading sales specialist team in Americas Sales for Cisco Security solutions. Built and led a specialized sales team whose efforts were focused on driving sales for solutions including Firewall, Umbrella, Endpoints, DDoS, VPN, and Identity Services Engine (ISE). Created goals, productivity metrics, and milestones to insure accountability and alignment of the team. Created comprehensive pipeline generation strategy utilizing cold calling, lead follow-up, and channel partners joint demand generation approaches to achieve 3x quota. Worked cross-functionally with Cisco enablement team to provide training on Security solutions and selling approach for sales specialists. Aligned with Cisco Channels team to identify and work with partners to identify new Security business opportunities and progress to closure. Created forecasts, measurements and tracking methodology via Salesforce.com to maintain accountability. Coordinated with field sales teams to create segmented coverage strategy for assigned markets. Awarded Manager Excellence Worldwide Virtual Sales.

San Jose, Ca, Us

Led team of sales representatives and vendor sales managers. Delivered on annual revenue targets ranging from $60M to $80M. Determined account coverage, sales territories, and quota assignments for sales team. Created and achieved aggressive and accurate sales forecasts. Partnered and collaborated with Channels organization on strategies to grow revenue. Developed and implemented organizational strategies aligned to company priorities. Recruited, hired, and trained new talent to grow the organization and grow existing talent. Led implementation of sales, marketing, and operations programs. Director’s Appreciation award. Awarded Sales Worldwide Top Initiative Performer. Sales Champion award for management team.

Minato-Ku, Tokyo, Jp

Masters, Business

Bachelor Of Science - Bs, Business Administration And Management, General