Derek Hansen Email & Phone Number

Cape Coral, FL, US

Cupertino, California, US

• Managed Supplier Relationship Management (SRM) software and assisted Global Supply Chain managers teams. Enabled seamless updates to costs, forecasts, and supplier information, resulting in minimizing business downtime.
• Collaborated closely with global suppliers to facilitate streamlined access to pricing information. Ensured efficient access and monitoring of product part numbers, fostering seamless coordination and visibility across.
• Utilized Radar to perform system improvements and rigorous testing in a UAT environment, ensuring successful software upgrades were completed as designed and free of bugs before major rollouts.

Cupertino, California, US

• Facilitated training and on-boarding for internal and vendor new- hire advisors as well as progressive training for multiple lines of business.
• Leveraged proficiency in web content design to create, upload, and audit training documentation resulting in a decreased time to proficiency of 40% for new hires as well as an increase in training quality.
• Secondary duties include providing exceptional phone and chat technical support for external customers, queuing data in SAP, and managing reverse logistics.

Cupertino, California, US

• Project managed multiple quality assurance projects to identify opportunities to improve behaviors, processes, procedures, tools, training, as well as identifying issues during NPI.
• Designed surveys and analyzed evaluation results in Excel and Tableau to synthesize into project findings and recommendations
• Worked collaboratively with peers, project evaluators and leadership to improve team processes and achieve consistent outcomes for AMR Regional Quality Assurance projects
• Created concise and insightful Keynote presentations to executive management and action owners across the entire organization.

Cupertino, California, US

• Processing End of Life (EOL) ticket to decommission assets for company- owned and remote data centers, as well as managing server inventory.
• Conducted periodic inventory checks, forecasts, audits, and data cleansing using Excel and Tableau.
• Collaborated with onsite logistics team with multiple sites. Facilitated meetings to discuss long-term strategy, core competencies, and creating onboarding procedure documentation.

Cupertino, California, US

• Consistently ranked within the top 5% of performers, excelling in key metrics such as average handle time, customer satisfaction, and first-call issue resolution.
• Delivered high-quality technical support for Apple devices and services, consistently achieving timely issue resolution and enhancing customer satisfaction.
• Facilitated regular team meetings to promote compliance, share best practices, and drive performance improvement.
• Demonstrated expertise in troubleshooting and resolving technical issues across Mac products, iPhones, iPads, and accessories.

Toledo, Ohio, US

• Managed company-wide telecommunications accounts. Routinely ran monthly audits to institute cost-savings measures.
• Formulated effective recommendations for cost reduction measures, maintained/consolidated budget and accounting systems and produced financial reports to senior management. Annual cost savings of $360,000 a year.
• Implemented supplier relations and contract negotiations. Reviewed terms and conditions and summarized details for presentation for final approval. Actions resulted in additional monthly company discount of 14% to 17%.
• Created knowledge-based articles for Help Desk process and procedures and reduced amount of logged tickets.

Produced and directed various theatrical productions. Project managed productions to ensure that all expenses were recorded and covered under the show budget. Assisted in financial decisions for the theater.

Processed physician, facility and ancillary claims. Cross-trained with provider relations to update provider records. Maintained a high rate of entered claims with a low error percentage. Re-priced medical claims through multiple PPO networks.

Assessed residential property damaged by natural disasters for the United States government. Interviewed applicants for eligibility of federal grants and loans. Investigated the whereabouts of relocated applicants. Filed and recorded structural damage, personal property loss, and confidential material of claimants.

Master Of Science - Ms, Logistics, Materials, And Supply Chain Management

Ba, Communications

Master Of Science - Ms, Supply Chain Management