Hans Isaac Peddiny Email & Phone Number

Mississauga, Ontario, Canada

Role: Customer Success Manager at Diagnocat, specializing in Dental AI image analysis.Onboarding & Training:Guide clients through the onboarding process.Provide comprehensive training to integrate Diagnocat into dental practice workflows.Client Support:Deliver detailed utilization reports.Conduct regular follow-ups to optimize Diagnocat usage.Offer tailored solutions to enhance client experience.Account Management:Oversee client accounts, handling billing inquiries and adding new subscriptions.Ensure a smooth, supportive experience for all clients.Goal: To empower dental practices with advanced AI technology, ensuring they achieve the best possible outcomes with Diagnocat.

Mississauga, Ontario, Canada

• Coordinated major dental treatments with General practitioners and specialists such as Endodontists• Perform internal audits on Treatment acceptance monitor.• Manual and Electronic adjudication of claims received in the office. Handle bulk payments.• Handle HR duties in assisting with onboarding in Hiring and training new employees.• Administered TAMS (Treatment Acceptance Monitoring System), with over 80% acceptance rate.• Collaborate with AR Coordinator regarding patient’s payment plans to keep payments up-to-date.• Coordinated with patients for financing dental treatments with LENDCARE and in-office financial agreements.• Run day-end reports and month-end reports.

North York, Ontario, Canada

• Process referral letters and other patient correspondence upon receipt from the provider; manage and file all client records and charts• Coordinated appointments and consultations with the client• Developed strategies for client retention and managed the recall software (Recall max)• Communicated with insurance companies for insurance reconciliation• Audit the schedule on an everyday basis• Prepared Excel spreadsheets, reports, and PowerPoint meetings between cross-functional team members• Implements improvement strategies with providers to widen clientele

Mississauga, Ontario, Canada

- Patient uptake. This includes organizing and processing requisitions, patient screening formsand inputting patient and procedure information into the RIS software.- Patient registration, booking and scheduling.- Communicate with health care providers or patients if necessary to clarify information and/oruncover missing information.- OHIP billing and Third-party insurance billing

Mississauga, Ontario, Canada

-Handled a high volume of customers during peak hours averaging 200 per shift. -Cash handling, including POS knowledge -Complex beverage making with highest quality in most efficient amount of time -World-Class customer service skills acquired over duration -Inventory stocking and organizing as well as helping to assist floor management

Chennai, Tamil Nadu, India

-Handled the communication with the church sponsors through phone calls and emails.-Co-ordinated with managing appointments and setting meeting agendas.-Designed and proposed a protocol for maintenance for office supplies and equipment.

Chennai, Tamil Nadu, India

-Performed various administrative duties, communicated with patients, and scheduled appointments.-Carry out general dental treatments such as restoring teeth, extracting, and replacing diseased and decayed teeth and minor periodontal and orthodontic procedures.-Proposed an efficient method to handle patient records integrated with radiographs.-Improved Quality of patient record and radiographic data management.-Assisted senior consultants in inpatient assessment.

Chennai, Tamil Nadu, India

-Completed the compulsory rotatory internship duties which was part of my degree.-Recorded and documented all surgical notes and updated them in the register.-Demonstrated excellent communication skills and participated in different health camps organized by hospital management.

Healthcare Administration And Service Management, Health/Health Care Administration/Management, G.P.A.: 3.89/4

Relevant coursework: • Communications For Effective Healthcare Administration • Health Care Operations Management • Project Leadership.

Bachelor Of Dental Surgery, Dentistry

Activities and Societies: Represented the college as the Student Representative.