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@apple.com
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1 phone found area 203
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Hans Lauture ππΉ is listed as Action-Oriented | Adaptive Problem-Solving | Holistic Communication | Exceptional Customer Service | Conflict Resolution | Accountability | Leadership at Engine, based in Charlotte Metro, United States, United States. AeroLeads shows a work email signal at apple.com, phone signal with area code 203, and a matched LinkedIn profile for Hans Lauture ππΉ.
Hans Lauture ππΉ previously worked as Member Support Manager at Engine and Customer Support Manager at Connectrn. Hans Lauture ππΉ holds Associate'S Degree, Cinematography And Film/Video Production from The Art Institutes.
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AeroLeads found 1 current-domain work email signal for Hans Lauture ππΉ. Compare company email patterns before reaching out.
With over 15 years of experience in customer service, I am a leader who can train and mentor teams to deliver exceptional service and achieve positive outcomes. I have a strong background in Apple products and solutions, as I am a certified Mac and iOS technician with advanced troubleshooting skills and a passion for innovation.
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Leading a team of 10 to 15 agents, providing personalized coaching and development through 1-on-1 meetings and call reviews to enhance hospitality and customer service skills.Fostering a positive work environment and assisting team members in surpassing monthly performance goals while managing project implementation effectively.Utilizing vision and purpose.
Waltham, Massachusetts, US
Worked alongside co-managers on executing cross-functional projects within other departments of the business to improve clear cross-functional communication and alignment and adjusting Community support SOPs, SLAs, KPIs, and/or agent behaviors.Helped train, manage, and mentor a team of Community Support Representatives. Met with agents for weekly or.
Cupertino, California, US
Support store operations by identifying and recommending daily staffing and scheduling. Make daily adjustments to schedule for coverage to meet store traffic needs.Responsible for the safety and security of team members and ensure that team members follow policies and procedures. Expected to make decisions or suggestions based on the situation, data and/or.
Cupertino, California, US
Created development plans for 50+ team members to drive behaviors (KPIs or metrics), customer experience, compliance to PQS (phone quality standards), culture, and engagement.To ensure advisors met AppleCare expectations and policies, every month I listened to advisor's calls and provided behavior-specific feedback to improve areas that needed improvement..
Cupertino, California, US
As a leader I maintain customers trust in Apple. Skilled expert in troubleshooting and repairing products. Use problem solving and people skills to assure customer of swift resolutions to their technical problems. I also educate my team members about products & services we offer, provide/share daily expectations as one team and supporting them individually.
Cupertino, California, US
Cupertino, California, US
Facilitated on site training to Educate new and existing customers on how to use their Apple products on a one on one and group settings. Teaching advanced sessions such as iLife (iPhoto, GarageBand, iWeb, iDvd and iMovie, iWork (Pages, Keynote and Numbers), Joint Venture for Business customers and Professional Applications such as Final Cut (Certified)..
US
Trained new hires and solicited in-the-moment feedback Key holder and processed overrides (when necessary)Made sure the store was kept cleaned, restocked, and recovered for the morningDealt with customer service issuesCommunicated to the morning supervisor on all updated/ completed tasks and a recap of my shift
Richfield, Minnesota, US
Created proposals & scheduled in-home installations, Extensive Product Knowledge for optimal customer assistance Loss Prevention and maintained sales floor Condition to Store standards
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Hans Lauture ππΉ works for Engine.
Hans Lauture ππΉ is listed as Action-Oriented | Adaptive Problem-Solving | Holistic Communication | Exceptional Customer Service | Conflict Resolution | Accountability | Leadership at Engine.
AeroLeads has found 1 work email signal at @apple.com for Hans Lauture ππΉ at Engine.
AeroLeads has found 1 phone signal(s) with area code 203 for Hans Lauture ππΉ at Engine.
Hans Lauture ππΉ is based in Charlotte Metro, United States, United States while working with Engine.
Hans Lauture ππΉ has worked for Engine, Connectrn, Apple, Cvs/Caremark, and Best Buy.
You can use AeroLeads to view verified contact signals for Hans Lauture ππΉ at Engine, including work email, phone, and LinkedIn data when available.
Hans Lauture ππΉ holds Associate'S Degree, Cinematography And Film/Video Production from The Art Institutes.
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