Hans Lee Email & Phone Number

United States

Santa Clara, California, Us

Performed customer facing services in the areas of Public Key Infrastructure project/solution definition, interfacing with the PS architect team, project delivery and documentation, technology implementation and customer training. Authored and instructed worldwide corporate training in cryptographic applications development and deployment. Assisted customers in deriving maximum utility from their investment in encryption technologies.

Chicago, Illinois, Us

Identified technical security pain points in authentication processes for mid to enterprise level customers.

Orchestrated revised initiatives to meet milestones in accordance with funder/incubator milestone requirements.• Recruited and managed teams of researchers to conduct market validation, competitive market analysis, and research existing corollary markets garnering the attention and support of high profile C level executives. • Identify early adopters and innovators, coordinate usability testing• Direct product feature/functionality revisions based on usability testing control groups • Revise and maintain business plan initiatives.• Evaluate potential new interim human resource talent.

Helsinki, Fi

Answered detailed presales questions from prospective customers regarding the SSH Communications Security, Inc., product line and best use of the products in the respective customer infrastructure(s).Planned and executed proof of concepts (POC) with potential new customers.Conducted on-site visits to prospective/existing customers for product presentations, demos, training, Q&A sessions.Ensured that customer SLAs are met.Participated in Support Services & Sales conference calls with Support Service management, US Sales Team and Finnish Support Services.Took ownership of presales customer issues from beginning to resolution.

First line response to incoming customer technical support calls including 24/7 on call support rotation. Diagnose hardware and software issues ranging from Certification Authority (PKI) integrations and custom pin verification applications to initial code review and bug fixing. Built duplicate customer environments to replicate and overcome problems.Produced and documented solutions, created installation/integration video guides.Provided phone support for installations, custom configurations, troubleshooting and application integration such as new and existing Microsoft CA PKI implementations.

Successfully directed full scale enterprise level projects, making major decisions, resolving issues and providing solutions for ever changing customer requirements, scheduling, internal issues.

Architected fully transactional J2EE eCommerce end to end enterprise applications supporting multi-tier business logic services tightly integrated with high performance distributed transactioning, message oriented middleware servers, portal and presentation frameworks. Designed and developed complex system graphical user interface applications to augment a newly patented data security technique revolutionizing the effectiveness of current user identification built on standard user name/password combinations as well as costly biometric devices.Extensive research and application of proven design patterns, unit testing and performance enhancements to consistently produce robust, scalable, intuitive, and efficient production quality business logic solutions.

Corporate Web Center Administrator for the IBM/Lotus Software website. Migrating and enhancing the existing IBM Software Product website from Lotus/Domino technology to WebSphere based J2EE technologies.Principle Web Center tool developer responsible for engineering new functionality to accommodate ever expanding site request requirements. This application passed IBM’s GWA compliancy tests and is used internationally as an official IBM mission critical change request management system.Consolidated and enhanced existing Java class libraries and agents in IBM/Lotus Domino databases. This resulted in a smooth migration to IBM WebSphere Application Server Version 5 Platform. Successfully migrated technologies included JavaScript, DHTML, XML, XPath, Java 2 SE/Java 2 EE, Struts, Java ServerFaces, Domino API, JDBC and thread concurrency issues.Primary support and response person for web center requests on site design development, ftp content publication, Domino database access control coordination, redirects, broken links & flash page approvals/implementation.