• P&L responsibility for UK & Ireland with focus on profitable growth (EBIT);• Operational performance management building efficiencies and effectiveness within the Collections organization;• Managing employee base >40 FTE;• Implement change management process from internal focused servicing towards customer focussed and commercial centric model• Country Specific Strategy Plans aligned with Atradius Credit Insurance organizational model;• Launch new projects to improve business functionality and bring back to profitiability.• Ensure local business Strategice plan is aligned with the overall Collections Business Unit Plan.• Expand business Client Relations Team model to the Insured business to improve our product offering to Insured Clients.For more information on atradius Collections please visit www.atradiuscollections.com

• In charge of the UK Credit Collections organisation leading Commercial teams both Insured and Non-insured streams. • Determine and implement sales strategy and drive KPI Collection statistics for commercial purposes.• Building a new commercial force with new business sales, account management and customer service capacity with focus on Atradius’ Insured - and Un-Insured Customers;• Local Commercial Sales Strategy Plan aligned with the overall Collections Business Unit Plan;• Develop Prospect Management and Lead Generation programme for new business acquisition in UK and Ireland.

• In charge of the UK Credit Collections organisation leading Project Change. • Project Manager to improve customers satisfaction and implement fundamental change to stream line European operations. • Improve customer satisfaction by way of survey feedback and implement change back into the organisation.• Lead project groups to explore key business weaknesses as identified within the survey. • Develop new business processes that directly and positively impact the customer satisfaction. • Develop new product offering to provide a Standby and Backup service to our EMEA clients in the Banking Sectors.

Head of the Credit Management organisation within the PHS Group PLC, £400M turnover with 4000 employees.Responsible for the collection of the Group and their divisional debts across the UK and Eire, including Litigation, Enforcement and Commercial Debt Management.Debt averaging around £50M, 150,000 customers B2B. Implement an automated credit control policy to ensure effective collection of arrears, applying Dialler systems.Implement a Risk and Credit policy and developed new projects/initiatives to improve productivity and effectiveness of the department

GE Capital Solutions / Equipment Services EuropeTLS, Plant Hire & Modular Space UKManaged Credit & Risk management process and responsible for leading the UK Credit collection and Risk re-structuring across multi UK-wide sites. Established an effective review of metrics within the business to ensure compliance and initiated regular portfolio quality overviews.

Head of Credit Control Department analyzing and implementing procedures as per Policy 6.0 GE Capital Risk Management. Introduced new credit control procedures and new methods for customer credit scoring & monitoring.