Helping partners and customers to get the best out of combining Microsoft technologies with the latest cloud innovations from Amazon Web Services.

As part of the Office 365 Enterprise Cloud - Exchange Fabric team I'm helping that our enterprise customers receive an exceptional high quality service. While keeping the bar high for the current environment, we also want to make sure that the next version of the service meets and even exceeds the expectation and requirements of our customers.

- Handling of customer escalations (through all possible channels)- Provide customer-ready public postmortems based on internal RCAs- Support of the Azure CPE Pulse Program, triaging of verbatim feedback- Relationship management with component teams to drive improvements in the service- Take care of customer escalations and the overall customer experience during SIE (Service Impacting Events)

- SME (Subject Matter Expert) for Office 365 in Western Europe- SME (Subject Matter Expert) for PowerShell in Switzerland- Internal presentations during community calls as well as conferences in Seattle- Educate and assist Microsoft's enterprise customers In creating and maintaining healthy and optimized Messaging environments based on Microsoft Exchange- Developing, updating and delivering workshops for Microsoft enterprise customers- Delivering of Microsoft Exchange Risk & Health Assessment (ExRAP, ExRaaS)- Providing reactive support as part of CritSit engagements- Development of PowerShell-based solutions for customers- Cross-Org Mentoring (technical/organizational)

- SME (Subject Matter Expert) for Exchange in Switzerland- SME (Subject Matter Expert) for PowerShell in Switzerland- Educate and assist Microsoft's enterprise customers In creating and maintaining healthy and optimized Messaging environments based on Microsoft Exchange- Developing, updating and delivering workshops for Microsoft enterprise customers- Delivering of Microsoft Exchange Risk & Health Assessment (ExRAP, ExRaaS)- Providing reactive support as part of CritSit engagements

- Technical lead of 10 locations and their IT staff within the group - Plan, budget and implement new locations (e.g. Germany, Iran, ...) - Managing the group-wide MS Exchange 2003/2010 Infrastructure- Managing the group-wide Active Directory (Multi-Domain forest, 50+ Domain Controllers, 40+ Sites, ...) - Managing Core-Infrastructure Services (DNS, DHCP, File, Print, IAS) on Windows - PowerShell-Scripting - Managing the group-wide PKI based on a Windows 2003 Enterprise CA - Managing Hyper-V-Hosts, TMG2010

- Design and implementation of a system monitoring solution with Nagios - Design and installation of a 4-Node Hyper-V Cluster - PowerShell-Scripting for Import/Export of Hyper-V Guests - Upgrade of Domaincontrollers and Hyper-V Server to W2008R2

- Deployment of ASP.net Applications in Live and Test- Maintain memberships of Webservers in the Load Balancer farms - Renew and deployment of SSL-Certificates at the Live-IIS-Servers within a load balanced farm

- Evaluating new hard - and software - Contact person for external partners - Creating a Business Impact Analysis and after that creating a contingency plan - Plan, budget and implement new locations (Germany, Romania, Algeria) - Supporting the CIO with all his tasks (recruiting, employee interviews, budget, ...) - Administration of all physical and virtual servers at the head quarter as well as in the locations (VMware ESX, W2K3R2, W2K8, CentOS, Debian) - Design and administration of Active Directory for 350+ Users, 8+ AD Sites - Design and administration of infrastructure services (DNS, DHCP, IAS, IIS, Print, File, WSUS) - Design and administration of ISA2004Std/ISA2006Ent, Exchange 2003/2007, SharePoint Server 2007, SQL2000/2005/2008, OCS2007 - Design and administration of a Linux-Cluster (CentOS with RedHat Cluster Suite for Web-Services, FTP, Monitoring, Subversion, MySQL, Postfix) - Design and implementation of a system monitoring based on Nagios - Design and administration of the whole network infrastructure with 35+ Switches (HP & Cisco) and 10+ firewall appliances (Juniper, Cisco) - Backup of all IT systems with CA ARCserve 11.5/12 - Design and implementation of the SAN (IBM DS4300, IBM DS4700, EXP810, Brocade-Switches) - Scripting with Batch, Bash, VBS, PowerShell and PHP

- Hiring of new employees- Administration of all physical and virtual server (VMWare, Windows, CentOS, RedHat, Fedora) - Design and administration of the multi-domain Active Directory Forest- Design and administration of Exchange 2003, SharePoint 2001/2003, ISA2004, SQL2000 - Creating and maintain the unattended installations of WinXP, W2003, RedHat - Administration of a Juniper Firewall and Cisco WLAN access points - Scripting with VBS and Bash

- First-Level Support at the location - Installing new Telephone Systems at customers side (VOIP and PBX) - Installing Siemens-Based medical equipment