Hans Muir Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

• Responsibilities:
• Strategic Oversight: Develop and implement contract management strategies aligned with organizational goals. Participate in high-level decision-making processes.
• Leadership and Supervision: Lead and mentor the contracts management team, providing guidance and training to junior contracts managers. Oversee team performance and development.
• Complex Contract Negotiations: Handle high-value and high-risk contracts, leading negotiations for complex, strategic, or non-standard contracts. Resolve escalated issues and disputes.
• Policy Development: Develop and enforce contract management policies and procedures. Ensure continuous improvement of contract management processes.
• Stakeholder Engagement: Engage with senior leadership and key stakeholders. Represent the organization in high-level meetings and negotiations. Build and maintain strategic relationships with key clients and partners.

Seattle, Washington, United States

• Manage all aspects of contract lifecycle for a leading MEP engineering design firm, including client agreements, vendor contracts, and subcontractor agreements.
• Review, negotiate, and draft contracts to ensure legal compliance and minimize risks, resulting in improved contract terms and reduced potential liabilities.
• Collaborate closely with internal stakeholders, including project managers and finance teams, to understand project requirements and develop contract terms aligned with business objectives.
• Conduct comprehensive contract analysis, identifying potential risks and proposing effective risk mitigation strategies.
• Develop and maintained a well-organized contract repository, tracking key contract milestones, facilitating contract renewals, and ensuring accurate contract execution.
• Serve as a trusted point of contact for contractual matters, providing guidance and support to internal teams on contract interpretation, obligations, and rights.

Greater Seattle Area

• Contracts Management and Administration. Recording intake of high volume of new Customer and Vendor agreements and Legal Communications.
• Supporting Sales and other Teams providing Contracts Lifecycle Analysis Review and Reporting.
• Drafting Legal Agreements and Contract Addendums, MNDAs, Pilot/Trial Agreements, Master Agent Agreements.
• Settlement and Release Negotiations.
• Calculating Contractual Obligations by Analyzing Contract Terms.
• Communicate and Collaborate cross-functionally with internal and external clients at every level.

Seattle

• Subject matter expert and point of contact for chargebacks within Amazon
• Effectively communicate with programmers and engineers to resolve technical issues
• Identify and implement process improvements to increase efficiency
• Work with customers, merchants and financial institutions to resolve charge disputes
• Fraud Prevention
• Process Improvement

Bellevue, Washington

• Handle a variety level of support calls for Merchants and Partners/Resellers, including escalated calls/issues.
• Processing forms for updating and maintaining accounts.
• Help supervise and train new hires in processes and procedures.
• . Providing senior level support and advice to junior reps on calls and issues encountered.
• Trouble shooting technical issues on accounts and programs/services used by support department and customers.
• Troubleshoot basic API integration Merchants web sites and shopping carts.

Redmond, Washington

• Provide technical support answering high volume of incoming customer calls.
• Process customer payments for new service subscriptions, renewals, and replacement services.
• Maintain and update documentation on service provided and research account history.

Seattle, Washington

• Provide in person information technology services and support for various university campus clients.
• Manage installation schedules and hardware inventory.
• Install and prepare audio equipment including multi channel mixing boards microphones and speaker systems for concerts, speakers, and other campus events.
• Respond to escalations via radio and phone when field technician team members need additional remote support.