Hans Muir Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Responsibilities:• Strategic Oversight: Develop and implement contract management strategies aligned with organizational goals. Participate in high-level decision-making processes.• Leadership and Supervision: Lead and mentor the contracts management team, providing guidance and training to junior contracts managers. Oversee team performance and development.• Complex Contract Negotiations: Handle high-value and high-risk contracts, leading negotiations for complex, strategic, or non-standard contracts. Resolve escalated issues and disputes.• Policy Development: Develop and enforce contract management policies and procedures. Ensure continuous improvement of contract management processes.• Stakeholder Engagement: Engage with senior leadership and key stakeholders. Represent the organization in high-level meetings and negotiations. Build and maintain strategic relationships with key clients and partners.• Performance Analysis and Reporting: Analyze contract performance metrics and trends, providing strategic insights and recommendations to senior management. Lead initiatives to optimize contract performance and value.• Risk and Compliance Management: Oversee risk management and compliance for all contracts. Implement advanced risk mitigation strategies and ensure adherence to the highest standards of compliance and best practices.

Seattle, Washington, United States

• Manage all aspects of contract lifecycle for a leading MEP engineering design firm, including client agreements, vendor contracts, and subcontractor agreements.• Review, negotiate, and draft contracts to ensure legal compliance and minimize risks, resulting in improved contract terms and reduced potential liabilities.• Collaborate closely with internal stakeholders, including project managers and finance teams, to understand project requirements and develop contract terms aligned with business objectives.• Conduct comprehensive contract analysis, identifying potential risks and proposing effective risk mitigation strategies.• Develop and maintained a well-organized contract repository, tracking key contract milestones, facilitating contract renewals, and ensuring accurate contract execution.• Serve as a trusted point of contact for contractual matters, providing guidance and support to internal teams on contract interpretation, obligations, and rights.• Foster strong relationships with vendors and subcontractors, ensuring effective communication and adherence to contract terms, resulting in improved collaboration and timely project delivery.• Actively monitor contract performance and compliance, identifying and addressing deviations or issues promptly to mitigate risks and maintain contract integrity.• Collaborate with legal counsel, when required, to resolve contract-related disputes or legal issues, resulting in successful resolutions and minimized business impact.Achievements:• Successfully negotiated favorable contract terms, resulting in cost savings and improved contract deliverables.• Implemented a standardized contract management process, streamlining workflows, and reducing contract cycle time.• Received recognition for exceptional contract management skills and attention to detail.• Developed and delivered contract management training programs for internal teams, improving their understanding of contracts and minimizing contractual risks.

Greater Seattle Area

•Contracts Management and Administration. Recording intake of high volume of new Customer and Vendor agreements and Legal Communications.•Supporting Sales and other Teams providing Contracts Lifecycle Analysis Review and Reporting.•Drafting Legal Agreements and Contract Addendums, MNDAs, Pilot/Trial Agreements, Master Agent Agreements.•Settlement and Release Negotiations.•Calculating Contractual Obligations by Analyzing Contract Terms.•Communicate and Collaborate cross-functionally with internal and external clients at every level.•Work with IT and Technology Vendors to optimize systems.•Develop improvements to maximize process efficiency and effectiveness.•Training and Mentoring team members on Contract Analysis, and providing Quality Assurance review to assure accuracy.

Seattle

• Subject matter expert and point of contact for chargebacks within Amazon• Effectively communicate with programmers and engineers to resolve technical issues• Identify and implement process improvements to increase efficiency• Work with customers, merchants and financial institutions to resolve charge disputes• Fraud Prevention• Process Improvement• Risk Management• Fraud Investigations• Critical Thinking• Strategic Planning• Training and Coaching

Bellevue, Washington

• Handle a variety level of support calls for Merchants and Partners/Resellers, including escalated calls/issues.• Processing forms for updating and maintaining accounts.• Help supervise and train new hires in processes and procedures.•. Providing senior level support and advice to junior reps on calls and issues encountered.• Trouble shooting technical issues on accounts and programs/services used by support department and customers.• Troubleshoot basic API integration Merchants web sites and shopping carts.• Help maintain documentation on products/services and research.

Redmond, Washington

• Provide technical support answering high volume of incoming customer calls.• Process customer payments for new service subscriptions, renewals, and replacement services.• Maintain and update documentation on service provided and research account history.

Seattle, Washington

• Provide in person information technology services and support for various university campus clients.• Manage installation schedules and hardware inventory.• Install and prepare audio equipment including multi channel mixing boards microphones and speaker systems for concerts, speakers, and other campus events.• Respond to escalations via radio and phone when field technician team members need additional remote support.