Hans Nothstein Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Washington, United States

I support the third party legal administration process for numerous class action lawsuits and recall programs.• Supporting class action lawsuit settlement class members as well as recall program participants.• Listening to and quickly comprehending class member needs and requests, offering real-time solutions.• Providing precise case-specific information and instruction for a wide variety of unique class action settlements and recall programs.• Protecting class member Personal Identification Information and Personal Health Information in exact adherence to legal requirements.• Recording detailed and concise internal notes as needed following external contacts.• Contributing to internal process and system improvements with regular recommendations for procedural adjustments.

After more than 6 years in the Hospitality Industry, I decided to move in a new direction by working for myself driving full time for Transportation Network Companies, including Uber and Lyft. • Provided service to and connected with more than 10,000 total customers over more than 7650 rides. • Conversed and engaged with individuals from every corner of the United States as well as from dozens of countries around the globe, including VPs from Fortune 500 companies, a top executive at one of the largest charities in the world, successful startup founders, and of course thousands of people from every walk of life imaginable. • Safely and professionally transported passengers experiencing crisis, some experiencing medical emergencies, and some who had lost the ability to look after themselves. • Successfully dodged dozens of negligent drivers over more than two years, at times avoiding what could have been life-threatening collisions.Lyft: • Provided 3045 Lyft and Lyft Lux rides. • Maintained a perfect 5.0 star rating for my entire time with Lyft. • Received over 1750 positive passenger review comments through the Lyft Driver app.Uber: • Provided 4618 UberX, Uber Green, Uber Comfort, and Uber Comfort Electric rides. • Maintained a perfect 5.0 star rating nearly continuously with Uber, and never averaged below 4.98 stars for my 500 most recent rides.

Seattle, Wa

In a high-pressure, high performance, and fast paced environment, I was a team member my coworkers knew they could rely on, no matter which role I filled. I provided extensive direct customer service, routinely managed small teams during the pressure of dinner service, and served as lead expeditor, functioning as the core individual link between the Kitchen and the Dining Room. • Served customers in strict adherence to the service standards of a multiple James Beard Award winning restaurant. • Became the preferred trainer in just my first month for nearly all new Dining Room staff. • Repeatedly was relied on as the core trainer for new roles following each personal promotion. • Innovated systems and procedures in every one of the 6 core roles I worked within the company. • Chosen as one of just two staff members to be offered an opportunity to fill the role of lead kitchen expediter when the the position was becoming available for the first time in years.

Seattle, Wa

Served in 5 different direct customer service roles within the Club while consistently providing creative organizational innovations to smooth operations and improve services to Club members. • Consistently met and exceeded Club standards for member and guest service. • Communicated with and provided concierge service to members and their guests in person, over the phone, and in written correspondence to fulfill their needs within the Club. • Regularly provided innovative solutions for operational and organizational improvements. • Provided bespoke dinner and bartending service to a wide array of members and guests. • Drafted inventory management instructional checklists to be referenced by bar team staff. • Regularly trained newly hired staff for banquet service, private dining service, banquet bartending, and Club Lounge bartending.