Lead projects to improve and maintain IT infrastructure in a fast-paced, physician-owned healthcare organization. Served as Tier 2-3 escalation point for service desk issues and related special projects. Evaluated and implemented new technologies and products to improve production systems and processes. Assisted in administration of 100+ servers and five Active Directory domains.• Provided leadership in reworking the PC imaging process utilizing the free Microsoft Deployment Toolkit to improve the desktop imaging process. The simpler deployment process allowed our desktop support technicians to spread the load of desktop deployment across the entire group and freed up a substantial number of man-hours for use toward other initiatives. It also dropped operating expenses substantially by removing the need to purchase per-computer licenses and yearly support for our previous solution.• Designed, implemented, administered, and maintained Cherwell IT service management system to provide incident and service request ticketing, PC inventory, purchasing, and change management functions, as well as IT business process automation. Served as primary trainer on the system's proper use. • Assisted in furthering transition from physical to virtual server infrastructure and in upgrading that infrastructure. Worked in tandem with team lead to move from legacy EMC SAN to new Nimble Hybrid storage and to uplift the version of ESXi to 5.5. Led replacement of BackupExec with Veeam and Nimble snapshots for all VM backup. • Lead rollout of Aruba Wireless system by utilizing planning tools to determine optimal placement of new access points, then following up after deployment to confirm coverage met needs. Configured multiple local controllers to interface with the master in order to provide AirPrint capabilities from iOS devices. Designed and administered comprehensive port-specific role-based firewall rule sets. Addressed issues with network access and RADIUS authentication.

In addition to the duties of the Computer Technician position, supervised 2 full-time employees in the support of OSU Administration and Finance's helpdesk servicing network, desktop, and server operations. Provided support for over 250 users and 400 devices. • Maintained eighteen departmental websites, migrating several from static HTML to Joomla CMS to allow employees in those departments the ability to post information as needed without involvement of technical support. • Handled Active Directory group assignments and wrote Group Policy Objects for machines and users. • Administered Windows Firewall settings on all servers and desktops.• Implemented free Spiceworks helpdesk, user support portal, knowledgebase and inventory system. This, coupled with enhanced use of remote support techniques, enabled my team to absorb the loss of over 50% of our technical support staff with a minimal impact to the level of service provided to our 100+ customers.• Managed budget of up to $100,000 yearly and controlled inventory lifecycle replacement schedule for all supported departments, including networked printers, desktops, laptops and servers.• Coordinated with web development and production teams to ensure that proper network resources were available for their use by configuring, deploying, and supporting physical or virtual web, file, and application servers.

Assisted end users over the phone, through remote assistance, or in person with PC related problems including: login, MS Office Suite, TN3270 terminal emulator, e-mail, malware/virus removal, Windows OS, printers, peripherals and other PC hardware. • Configured and deployed new and rebuilt/reimaged PCs and migrated user profiles. • Handled technical support of VP conference room equipment including Polycom telephone and videoconferencing hardware, as well as presentation laptop and projector/plasma screens.• Performed inventory control and surplus tasks as needed in accordance with University and departmental policies.• Assisted in migration of all supported departments from Novell authentication and Lotus Notes email to Active Directory and Outlook.